Director of Hotel Operations

Serves as the strategic business leader of hotel operations and assumes the responsibilities of the General Manager in their absence. Oversees key operational departments including Front Office Housekeeping Food & Beverage/Culinary Engineering/Maintenance and Event Management (where applicable).

Responsible for developing and executing departmental strategies that align with brand standards and initiatives. Ensures delivery of exceptional guest experiences drives associate engagement grows revenue and maximizes overall financial performance.

As a member of the Executive Committee collaborates with the General Manager and key leaders to implement property-wide strategies that meet or exceed the expectations of guests associates ownership and brand partners.

Key Responsibilities

• Provide hands-on leadership across Rooms Food & Beverage Engineering and Guest Services maintaining a strong and visible presence throughout the hotel.
• Conduct routine inspections of guest rooms public areas and back-of-house spaces to ensure cleanliness safety and maintenance standards are consistently met.
• Ensure full compliance with brand standards operating procedures and service expectations across all operational departments.
• Recruit train coach and mentor department leaders and team members to deliver professional warm and memorable guest experiences.
• Address and resolve escalated guest concerns with urgency sound judgment and effective communication.
• Oversee labor management budgeting forecasting and departmental performance to optimize operational efficiency and profitability.
• Collaborate with Sales Finance and other departments to drive revenue growth and support overall property initiatives.
• Analyze daily operational reports and performance metrics to identify trends improve service delivery and increase profitability.

If youre an organized service-driven leader with exceptional communication skills and a commitment to operational excellence wed love to meet you!

Why Work with Us

As part of our team youll enjoy:

Competitive salary

Medical dental vision and 401(k) plan options

Opportunities for career growth and development within StepStone Hospitality Inc.

Free Parking

Free Lunch

Hotel Discounts

We offer Daily Pay get paid every day!

• Comprehensive knowledge of hotel operations with a proven track record of success in operational leadership roles within Food & Beverage and/or Rooms Division.
• Experience overseeing multiple departments and leading leaders including managing department heads and other management-level associates.
• Strong communication and interpersonal skills with the ability to effectively engage guests associates and senior leadership.
• Demonstrated ability to handle complex and challenging situations with professionalism sound judgment and composure.
• High school diploma or equivalent required; additional training certifications or hospitality-related education preferred.
• Prior experience in a hotel or hospitality environment strongly preferred.
• Working knowledge of applicable federal state and local health safety and legal regulations.
• Ability to obtain and maintain all required licenses and certifications.
• Multilingual abilities are a plus.
• CPR and First Aid certification preferred.

Additional Requirements

• Flexibility to work a variety of shifts including evenings weekends and holidays as business needs dictate.
• Previous guest service experience required.
• Excellent verbal and written communication skills.

Physical Requirements

• Ability to lift and/or move up to 50 pounds.
• Ability to push and pull up to 50 pounds.
• Frequent standing walking bending stooping and reaching overhead.
• Manual dexterity required for operational tasks and computer use.
• Ability to hear speak read and write effectively in a professional environment.

We are an Equal Opportunity Employer (EOE/M/F/V/D). All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity sexual orientation national origin age disability or veteran status.

Employees are required to comply with all occupational safety and health standards and regulations in accordance with federal state and local laws.

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position. Management reserves the right to modify add or assign duties as necessary.