IT Service Desk Associate
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
What Youll Do:
As a Service Desk Associate you will serve as the first point of contact for users seeking technical assistance and provide high-quality support for hardware software and network issues across Mac and Windows environments. You will troubleshoot and resolve technical problems manage incidents in IT ticketing systems support Google Workspace and Microsoft 365 applications and assist with user accounts system maintenance and documentation. You will collaborate with the IT team educate end-users on best practices and help ensure the smooth operation of billups IT systems.
What youll bring:
Insert relevant redacted job function not exhaustive
12 years of proven experience in a service desk or IT support role.
Strong proficiency in Google Workspace and Microsoft 365 applications.
Solid understanding of Mac and Windows operating systems including troubleshooting and configuration.
Familiarity with IT ticketing tools such as Zendesk Freshservice or similar.
Excellent communication customer service problem-solving and organizational skills with the ability to explain technical concepts to non-technical users and balance competing demands.
Total Rewards
billups offers a competitive total rewards package designed to support employee well-being financial security and professional growth. Programs vary by country location employment status and hours worked and may include:
Health and well-being benefits where applicable.
Annual performance-based bonus opportunities.
Paid time off and holidays aligned with local market practices.
Learning and development opportunities.
Parental and family leave in accordance with local regulations.
Opportunities for team connection and community engagement.
Required Experience:
IC
About Company
Discover how billups transforms out-of-home advertising with data-driven insights, innovative programmatic solutions, and powerful analytics to maximize brand impact
