IT Systems Engineer

Your Role:

• In Person: The position requires you to be in-person at our Orem UT office

The Company Youll Join
OCD Anxiety Centers has a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety disturbing and terrifying thoughts uncontrollable worry exhausting behaviors and rituals and avoidance that keeps them from living their lives. We are an evidence-based practice which means we do what works we stay up to date with scientific research and we regularly attend international training to keep us at our very best.

Our Investment in You

• A competitive base salary
• 401k match
• Core benefits: medical/dental/vision with the company contribution to medical benefit for employees and their dependents
• Company-paid employee life insurance
• Voluntary benefits
• Paid time off includes 15 days of PTO 5 days of sick time and 9 paid company holidays
• Paid specialized ongoing training strengthening your skills experiences and connections that will help advance your career

The Purpose of Your Role

The IT Systems Engineer is a hands-on technical role responsible for supporting and improving a modern Microsoft-based infrastructure. This role focuses on day-to-day operations troubleshooting and contributing to projects that enhance system reliability security and performance. This role is ideal for someone with a solid foundation in systems administration who is looking to grow their skills in cloud technologies automation and modern IT practices. You should be comfortable working in a fast-paced entrepreneurial environment that is goal-oriented and emphasizes accountability for delivering results.

Success Indicators/KPIs

• SLA Adherence > 90% of SLA

• On-call response is 100% within SLA

• CSAT > 90% positive

• IT Knowledge sharing at least 1 session/month

• Daily/Weekly reporting will be captured automatically through service management platform

  • Monthly reporting

    • Projects/milestones accomplished

    • Ways youve standardized consolidated modernized

    • Risks/Recommendations

      • Capacity concerns

      • Security gaps

      • Technical debt

Upon achieving these key performance indicators your supervisor will meet with you to review progress and collaborate on establishing new performance goals that reflect continued growth and excellence.

Core Competencies

• Working knowledge of Microsoft-based infrastructure including Windows Server Microsoft 365 Entra ID and Azure

• Strong troubleshooting and problem-solving skills with a focus on root cause analysis and long-term resolution

• Ability to participate in projects and deliver results in a fast-paced environment

• Understanding of IT service management best practices and concepts (incident problem asset and change management)

• Effective communication and ability to work consultatively with technical and non-technical stakeholders

• Ability to prioritize and manage competing demands across operations

• Commitment to continuous improvement including automation process optimization and modernization

• Strong documentation practices including system design processes and procedures

• Security and risk awareness with the ability to identify vulnerabilities and implement remediation

• Willingness to learn and adapt in a fast-paced environment

Core Responsibilities

• Technical skills and understanding of Windows based environments (cloud and on-prem) Entra ID and Microsoft 365 (Exchange Online Teams SharePoint); designing implementing and testing hardware and software across a distributed multi-site environment

• Demonstrated ability to work in a consultative manner with others i.e. establish rapport interview/fact-find define requirements present options/recommend solutions follow-up and customer-focused behavior.

• Proven ability to work in a dynamic team environment with changing requirements and competing priorities

• Participation in projects and partner with stakeholders to ensure successful delivery

• Provide support and procure/ship equipment to various locations and remote users

• Serve as a technical escalation point including analyzing root cause

• Create or update topology process and procedure documentation

• Participate in an on-call rotation for escalated issues

• Demonstrates professional maturity through giving and receiving constructive feedback

• Provide guidance and knowledge sharing to other team members as needed

• Contribute to the evolution and modernization of the IT environment

• Adheres to all company policies and procedures

• Other duties as assigned

The Skills and Expertise You Have

• Bachelors Degree with Technical Competencies and 3 years of industry experience OR 5 years of industry experience

• Working knowledge with Windows servers and Microsoft services (Microsoft 365 Entra ID Exchange Online Teams SharePoint) including fine-tuning and elimination of single points of failure.

• Experience managing and troubleshooting AD DNS DHCP

• Experience planning and executing hardware upgrades across a distributed multi-site environment

• Experience leveraging service management best practices in service improvement asset management lifecycle and change management

• Experience evaluating testing and implementing new technologies

• Strong troubleshooting skills

• Broad understanding of multiple technology areas (Windows Entra ID AD GPO Networking etc.)

• Understanding and basic experience with scripting including PowerShell

• Experience following change control processes

• Must be punctual and maintain excellent attendance

• Organized detail-oriented takes the initiative and completes job responsibilities independently

• Multitask problem-solve interpersonal skills and strong written and verbal communication skills

• Thrives in a changing work environment including inside outside and loud noise level

Preferred Qualifications and Experience

• Experience in multi-site or distributed locations

• FreshService experience

• Meraki networking experience

• Relevant Microsoft certifications (or progress towards them)

Disclaimer

OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities duties or responsibilities required of the employee. Furthermore OCD Anxiety Centers reserves the right to change or assign new duties responsibilities and activities at any time with or without notice.

Equal Employment Opportunity Commission (EEOC) statement

OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race color religion sex national origin age marital status sexual orientation genetics disability political affiliation personal appearance family responsibilities or any other legally protected class under federal state or local law. This applies to all aspects of employment including recruitment hiring job assignments promotions working conditions scheduling benefits wage and salary administration disciplinary action termination and social educational and recreational programs.