Claims Desk Specialist-3

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As a Residential Claim Specialist at TD Insurance you will leverage your subject matter expertise to manage complex highrisk residential claims many with extended lifecycles of over one year. This role focuses on delivering exceptional customer outcomes while safeguarding TD Insurances business interests.

You will typically report to a Team Manager / Manager Claims.

Key Responsibilities

Claims Management & Customer Experience

• Handle complex highrisk residential claims using advanced technical expertise
• Meet with clients witnesses or other parties in the field to obtain statements and negotiate settlements as required
• Collaborate with internal teams external vendors and business partners to deliver timely and accurate claim resolutions
• Apply claims management principles to control costs and minimize claims leakage
• Identify potential fraudulent claims and manage them in line with organizational policies and procedures
• Work with claims vendors to maintain agreed-upon service standards

Risk Compliance & Business Protection

• Act as a subject matter expert within residential claims
• Ensure all claim documentation is accurate complete and compliant with regulatory and internal requirements
• Identify manage and escalate nonstandard or highrisk claims when necessary
• Protect organizational interests by identifying risks and applying appropriate controls
• Contribute to process improvement initiatives to enhance efficiency and effectiveness
• Participate in crossfunctional and enterprise initiatives providing expert guidance on complex claims scenarios

Teamwork & Leadership

• Support a collaborative inclusive and positive team environment
• Share knowledge provide coaching and support skill development within the team
• Stay current on emerging trends tools and industry best practices
• Act as a brand ambassador for TD Insurance internally and externally

Job Requirements

• Extensive experience handling complex residential insurance claims
• Litigation Claims Experience
• Proven ability to manage highrisk highseverity claims with long resolution timelines
• Expert understanding of the residential claims lifecycle and claims management practices
• Strong knowledge of fraud identification investigation and escalation processes
• Ability to operate at maximum claims authority with escalation for select claims

• Expert industry knowledge with applicable accreditation and credentials
• Strong understanding of insurance regulations operational environments and compliance requirements
• Ability to leverage Claims Resources teams and subject matter experts to assess liability and damages

• Excellent judgment decisionmaking and negotiation skills
• Strong written and verbal communication abilities
• Proven ability to collaborate effectively across internal teams and external partners
• Strong organizational prioritization and timemanagement skills
• Comfortable working independently in complex and ambiguous situations
• Commitment to continuous learning and professional development

Who We Are:

As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.

TD Insurance offers a wide range of products including General Insurance and Life and Health. Everyday we strive to make every interaction product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):