eCommerce Fraud Investigator Analyst – Order-to-Cash (O2C)
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Job Location:
Redmond, WA - USA
Hourly Salary:
USD 30 - 40
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
- Location: Redmond WA (Onsite 5 days/week)
- Employment Type: Long-Term Contract (W-2 Only)
- Work Authorization: U.S. Citizen or Green Card only (No sponsorship available)
- Compensation: Competitive based on experience
We are seeking a highly analytical and detail-oriented eCommerce Fraud Investigator / Analyst with hands-on experience in Order-to-Cash (O2C) fraud operations. This role is critical to protecting revenue reducing risk and ensuring the integrity of customer transactions across large-scale digital commerce platforms.
You will work directly with fraud detection systems transaction data and operational workflows to identify suspicious activity investigate fraud patterns and take action to mitigate financial and operational risk. This is a hands-on role requiring real-world experience reviewing flagged transactions validating customer orders and resolving fraud-related issues across the full O2C lifecycle.
Key Responsibilities
Fraud Detection & Investigation
Review and analyze system-flagged orders and transactions for potential fraud indicators
Investigate suspicious activity across new orders upgrades returns and cancellations
Validate customer identity payment methods and transaction legitimacy
Identify patterns of fraudulent behavior and escalate high-risk cases
Order-to-Cash (O2C) Risk Management
- Monitor and validate fraud risk across the full O2C lifecycle:
- Order placement and provisioning
- Payment processing and authorization
- Fulfillment and shipment
- Returns refunds and chargebacks
- Detect and resolve issues related to card data misuse account takeovers and return fraudOperational Execution
- Take immediate action on high-risk transactions (hold cancel escalate)
- Collaborate with internal teams (Customer Service Billing Finance Risk) to resolve fraud cases
- Maintain accurate case documentation audit trails and investigation notes
- Ensure adherence to fraud prevention policies and compliance requirements
- Data Analysis & Continuous Improvement
- Analyze fraud trends and provide insights to improve detection rules
- Recommend enhancements to fraud tools workflows and controls
- Support reporting on fraud metrics loss prevention and operational efficiency
- 3 years of experience in eCommerce Fraud Operations or Fraud Investigation
- Strong experience in Order-to-Cash (O2C) processes including:
- Order validation
- Payment fraud detection
- Returns/refunds and chargebacks
- Hands-on experience reviewing system-flagged transactions and fraud alerts
- Experience working in high-volume environments (telecom ISP subscription services preferred)
- Strong understanding of:
- Payment fraud (card-not-present identity fraud account takeover)
- Fraud detection tools and case management systems
- Ability to analyze data and make quick risk-based decisions
- Excellent attention to detail and investigative mindset
- Strong communication and documentation skills
- Background in telecom or internet service providers (e.g. Comcast Verizon AT&T)
- Experience supporting hardware service ordering environments
- Familiarity with fraud tools CRM systems or ticketing platforms
- Exposure to chargeback management and dispute resolution
- Experience working in fast-paced high-growth digital commerce environments
- Onsite Requirement: Redmond WA 5 days/week (no remote option)
- Work Authorization: U.S. Citizen or Green Card only
- Employment Type: Long-term contract (W-2 only no C2C)
- Environment: Fast-paced high-volume eCommerce platform
Required Experience:
Senior IC
About Company
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