Visitor Experience Duty Manager

• Work in Newcastles iconic Civic Theatre!
• Lead a team to ensure an exceptional customer experience
• Permanent part time role - 12 hours per week

As a member of our team you wont just work for the city; youll co-create it.
An exciting opportunity exists for a Visitor Experience Duty Manager to join our team at Newcastles iconic Civic Theatre. This is a permanent part-time opportunity working 12 hours per week.

Here your ideas and efforts directly shape the places where you and your community live work and play.

As our Visitor Experience Duty Manager you will be responsible for the effective operation and coordination of the venue during performances and events and act as the primary point of contact for operational decision-making during events ensuring compliance with venue policies procedures and safety standards. Bringing supervisory experience you will lead and supervise the Visitor Experience team to ensure exceptional customer service smooth operational delivery and a safe welcoming and accessible theatre environment.

Find out more about your new career by viewing the position descriptionhere.

Life at City of Newcastle (CN)

Youll get to experience your work up close alongside the brilliant minds of your colleagues who care for one another and the region.

Youll chip away at ambitious plans with a talented passionate crew alongside you shaping the very fabric of our community. Showing up for neighbours not shareholders.

Every single day offers the chance to think big and act local. Planning and prioritising to achieve the most important outcomes with the community.

Youll add value in the moments that matter. From librarians to lifeguards in a range of iconic places we achieve a better Newcastle together.

Whether were planning to host major events providing essential services or supporting creative artists its what we do when the cameras arent rolling that matters most.

And well be there for you in important times in your life. We embrace flexible work arrangements to find a balance that allows us to enjoy the city we shape.

Our focus on inclusion and respecting culture will help you feel a deeper connection with others. Youll connect with internal communities that will help you to feel a sense of belonging and reflect the diversity of the growing region.

Youll do meaningful work and do it sustainably as you take ideas from plan to play in your own backyard.

With hundreds of different roles each person adds their uniqueness to our culture and plays their part as we head towards our 2040 vision.

With natural assets and a focus on the environment co-create a sustainable region with us.

Why join CN

At CN we value our employees and their wellbeing takes priority. We encourage employees to make time for whats important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape. To read more visithere!

• 17.5% annual leave loading yearly payment
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $12.90 per fortnight
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist and Psychology Yoga and Mental Health Ambassador Groups

We champion inclusion so that everyone is valued and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles backgrounds experiences and perspectives are valued encouraged and respected.

People with diverse lived experiences (including but not limited to Aboriginal and Torres Strait Islander Australians people with diverse gender identities and sexualities people from different cultural racial ethnic religious and linguistic backgrounds people with disability carers and veterans) are encouraged to apply.

Dont just work for the city co-create it. Join and expand your career at the City of Newcastle.

Application Closing Date: Sunday 17 May 2026

Remuneration: $23909.28 17.5% annual leave loading yearly payment 12% Superannuation per annum pro-rata for a 12-hour week

Contact:Mel Damstra - Visitor Experience Coordinator -or

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements please contact for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal Working With Children and prior employment checks including relevant disciplinary proceedings may be conducted on recommended candidates.