IT Team Lead

KEEPING THE LIGHTS ON AND EVERYTHING ELSE RUNNING SMOOTHLY

THE OPPORTUNITY:

At Lakeshirts over 900 people count on technology working every single day. Our network our hardware our helpdesk when it all runs right nobody notices. When it doesnt everybody does. Thats the quiet superpower of a great IT Lead.

Were seeking an IT Lead to own our IT infrastructure networking and helpdesk operations. This is a hands-on leadership role. Youll be managing two Network Admins and two Helpdesk Technicians owning the systems that keep our headquarters humming and our team productive.

Reporting to the IT Manager youll bring structure reliability and a continuous improvement mindset to our IT operations. If youre an IT professional who takes pride in rock-solid infrastructure responsive support and a team that delivers we want to meet you.

Schedule: MondayFriday Location: Onsite employment in Detroit Lakes MN

ESSENTIAL JOB FUNCTIONS

• Lead and manage a team of Network Admins and Helpdesk Technicians owning day-to-day IT operations across the organization.
• Own and maintain network infrastructure security and performance across the Detroit Lakes HQ campus.
• Oversee helpdesk operations ensuring timely high-quality support for all staff.
• Develop and maintain IT policies procedures and documentation.
• Manage hardware lifecycle procurement deployment maintenance and retirement.
• Partner with the IT Manager on infrastructure requirements for AI systems and automation platforms.
• Monitor and respond to system performance uptime and security events.
• Manage vendor relationships and coordinate with external service providers.
• Drive continuous improvement in IT service delivery response times and system reliability.
• Perform additional duties as assigned to support the companys value of Team.

QUALIFICATIONS

• 5 years of IT experience with 2 years in a lead supervisor or senior infrastructure role.
• Strong knowledge of networking - VLANs firewalls switches wireless and network security.
• Experience in managing helpdesk operations and IT support teams.
• Proficiency with hardware management Windows/Linux environments and endpoint management tools.
• Familiarity with cloud infrastructure and hybrid environments.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-moving environment.
• Strong communicator clear calm and effective whether talking to a frontline employee or a senior leader.
• Experience in a manufacturing production or operations environment is a strong plus.
• Must love dogs (we kinda like them a lot at HQ).

WHY LAKESHIRTS IS THE PLACE YOU WANT TO BE. At Lakeshirts we believe in making work as awesome as the apparel we create. Were not just a t-shirt company- were also a hat sticker and sock company (and so much more!). Were a place where creativity meets culture where ideas and innovation are encouraged and where the atmosphere is truly one-of-a-kind. As one of the largest screenprinting manufacturers in the U.S. we decorate a variety of garments and accessories for the resort licensed collegiate and K-12 markets supported by over 1000 ah-mazing team members from sea to shining sea.

OUR CULTURE TRULY SETS US APART. Life at Lakeshirts is all about embracing our core values having fun and working with great people who make every day an opportunity to thrive. Were looking for those who want to roll up their sleeves and make an impact while enjoying a culture that values creativity teamwork continuous improvement and empowering each team member to define and elevate their success. We also foster a strong sense of community and are dedicated to wowing our customers on the daily.

LIFES BETTER IN A T-SHIRT & SO IS WORK! Heres what you can expect when you join the Lakeshirts team:

• Compensation Work Hard. Get Rewarded: Guided by our value of meritocracy we offer a compensation package that reflects your unique skills talents and contributions. You are not just a number-your success ideas and efforts directly shape your growth and earning potential empowering you to take your career to the next level. And there is an option to be paid daily!
• Insurance Benefits Weve Got You Covered: From health and life insurance to voluntary benefits like dental vision short-term/long-term disability and critical illness & accident coverage weve got you covered; benefits kick in the first of the month following 60 days of full-time employment
• Paid Time Off Life Outside of Work: Enjoy up to 22 paid days off during the first year because we know life happens outside of work & we want you to be able to enjoy
• Profit Sharing If Were Profitable. Youre Profitable: When we win you win
• Retirement Planning Free Money Yes Please!: Our 401(k) program helps you plan for the future
• Onsite Perks Get in my Belly: At our HQ in Detroit Lakes enjoy hot breakfast lunch and snacks from our subsidized cafeteria
• Dogs @ Work Yes. Its A Thing. And Its Pawsome: Bring your furry friend to work because we believe dogs just make everything better
• Relaxed Dress Code Wear What Makes You Feel Your Best: Whether its jeans tees and flip flops- we believe comfort fuels creativity and we offer an employee merchandise discount to keep you & your family well-stocked
• Flexible Work Schedules Full Time Part Time & Everything In Between: Because we understand the importance of work-life balance
• Unique Culture That Is Priceless: We make work fun; we believe in teamwork giving back to our communities and doing what we love with great people and always rocking a t-shirt a hat and some cool socks

COGNITIVE OR MENTAL REQUIREMENTS OF THE JOB

Employee must be able to see and hear read and write. Requires adaptability analyzing assessing calculating decision-making dependability judgment reasoning speaking following direction and the ability to handle multiple priorities.

PHYSICAL DEMANDS

NEVER (0%): Climb Crawl Lift 2550 lbs. Lift over 50 lbs. Carry 2550 lbs. Carry over 50 lbs.

OCCASIONALLY (1%33%): Lift Stand Walk Carry Push Pull Balance Bend Twist Reach Lift under 10 lbs. Lift 1024 lbs. Carry under 10 lbs. Carry 1024 lbs.

FREQUENTLY (34%66%): Reach below shoulder height.

CONTINUOUSLY (67%100%): Sit.

NOTE: This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employees may perform other related duties as needed based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment.