Customer Loyalty Representative Full-time (Remote)

Competitive Compensation-Impressive Benefits-Potential for Growth- Work/Life Balance

Looking for a fulfilling career; not just a job Seeking an employer that provides hands-on training Searching for an employer who believes in investing in its team members for long-term growth

Start your new Career with Viking Pest Control!

About Us:

At Viking Pest Control were leaders in pest management services delivering innovative solutions and exceptional customer experiences. With a focus on technology-driven pest prevention and a commitment to excellence we are dedicated to growing our business while helping our team members thrive in a supportive collaborative environment.

If You Are:

A person who lives in New Jersey Pennsylvania Maryland or Delaware and loves making people happy and delivering phenomenal customer service Viking Pest has an exciting opportunity for you!

Are you passionate about creating exceptional customer experiences and building long-term relationships Viking Pest Control is seeking a Customer Loyalty Advocate who embodies our core values through professional courteous communication and a commitment to customer satisfaction.

As a Customer Loyalty Advocate youll be the voice of Viking-supporting our clients resolving issues and ensuring every customer interaction reinforces our reputation as the industry leader in pest control.

Who Were Looking For:

Were searching for a people-oriented problem-solver who thrives in a fast-paced environment. If youre a strong communicator with a positive attitude and a passion for helping others you could be a great fit. Previous customer service experience-especially in pest control or high-volume call settings is a plus.

What Youll Do:

• Answer inbound customer calls and provide timely accurate solutions.
• Communicate with customers through email chat and text platforms.
• De-escalate concerns with professionalism empathy and patience.
• Educate customers on our services and assist with troubleshooting using our CRM (PestPac).
• Update and review customer accounts including service billing and warranty details.
• Schedule appointments clearly and efficiently.
• Collaborate with other departments to improve the overall customer experience.
• Identify upsell opportunities and offer value-added services when appropriate.
• Accurately enter data process payments and support Inside Sales as needed.
• Document customer concerns and escalate issues appropriately.
• Support special projects and participate in ongoing customer service initiatives.

What We Need from You:

• Strong written and verbal communication skills
• A calm empathetic and patient demeanor
• Excellent multi-tasking time management and organizational abilities
• Comfort working in a high-volume fast-paced environment
• Proficiency in Microsoft Office 365; PestPac experience preferred
• Previous experience handling multi-line phone systems is a plus
• Ability to sit stand walk and use a computer/phone for extended periods
• Willingness to work two Saturdays per month

What We Offer:

• Competitive compensation
• Paid time off including eight paid holidays
• Comprehensive benefits including health dental vision and 401(k) with company match.
• Career growth opportunities in a fast-growing innovative company.
• Ongoing training and professional development programs.
• A collaborative inclusive and supportive work environment where your contributions are valued.

EOE

Required Experience:

Unclear Seniority