Utility Services Representative Supervisor Water Quality Division (WQD) Burlingame, CA SFPUC (1480) 164322

Project Name: Hazard Assessment Program

Project Description: Under the State of Californias new cross-connection control regulations the SFPUC must review all service connections (188000) to properties in San Francisco as well as the eight other water systems under SFPUCs control to evaluate potential hazards to the public drinking water distribution system arising from activities on user addition the new regulations require the installation of backflow prevention assemblies on about 4200 fire service connections and upgrading backflow protection on temporary connections to fire hydrants for miscellaneous uses such as construction. SFPUC has submitted a plan to the State Water Resources Control Board with deadlines for completing hazard assessments by 2049 ensuring backflow prevention assemblies on all dedicated fire services by 2044 and upgrading temporary protection on hydrants by mid-2027.

Position Summary: Under general direction the Utility Services Representative Supervisor in the Water Quality Division will supervise staff performing responsible and specialized journey-level clerical duties in connection with the Hazard Assessment Program. The Hazard Assessment Program was established to integrate new regulatory compliance measures outlined in the Cross Connection Control Policy Handbook (CCCPH) released by the State Water Resources Control Board (SWRCB) into our existing operations. This position is dedicated to the Hazard Assessment Program and will provide support for activities focused on communication with customers and external entities regarding compliance requirements with the new regulations.

Essential Duties and Responsibilities:

• Plans assigns supervises and is responsible for the work of subordinate personnel to assume conformance with existing policies procedures rules and regulations
• Evaluates the work performance of employees and/or reviews the evaluations made by other supervisory personnel to ensure that performance standards are maintained
• Oversees and is responsible for the preparation and maintenance of a wide variety of records and reports on Hazard Assessment Program activities and operations
• Performs difficult clerical procedures and practices involving the exercise of individual judgment and knowledge of applicable laws rules and regulations rates and departmental procedures
• Answers inquiries from the general public
• Answers departmental inquiries relating to the Hazard Assessment Programs activities
• Assists in resolving a wide variety of complaints
• Reviews daily activities and resolves day-to-day problems as they apply to the Hazard Assessment Program and as encountered by subordinate personnel
• Instructs new personnel in office activities and procedures; supervises training for assigned activities
• Researches reviews and makes recommendations concerning issues and actions affecting the Hazard Assessment Program
• Interfaces with staff at all levels and representatives of other departments to consult research and advise on matters including special projects delegated by the administrator of the Hazard Assessment Program
• Perform related duties as assigned            

Work Location: 1657 Rollins Road Burlingame CA 94010

Schedule: Full-time Monday-Friday

*This position requires a valid drivers license

Qualifications :

Experience:

Two (2) years of journey level clerical experience in a customer service billing or collection department of a utility bank department store insurance company or credit agency.

Substitution:

One (1) year (30 semester/45 quarter units) of major coursework in accounting finance computer science banking or business administration from an accredited college or university may substitute for one (1) year of qualifying experience.

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at:  applicants with foreign transcripts/degrees or education from Non-Accredited Schools please visit How to Verify Education Requirements

Note: Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience education training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility disqualification or may lead to lower scores or ratings.

Additional Information :

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit  begin the application process.

• Select the Im Interested button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and therefore it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses (@ @ @ @ @ @ @ @ @ @ @ @ @ @ and @).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process please contact the Human Resources Analyst at

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time