Director, Marketplace Planning

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Director Marketplace Planning runs the operating system for Marketplace.

This leader ensures strategic priorities translate into coordinated execution clear ownership transparent progress and predictable delivery across Marketplace Verticals (Air Hotel Ground) Marketplace Value Platform & Delivery and Engineering.

This role is accountable for execution discipline governance prioritization frameworks and delivery transparency enabling Marketplace to operate as one coordinated system rather than independent functional teams.

This is a high-impact leadership role requiring strong strategic judgment operational rigor executive presence and the ability to influence across senior stakeholders.

What Youll Do

Own the Marketplace Operating System

• Design and run the Marketplace operating cadence (QBRs product reviews roadmap syncs 180-day planning)
• Establish and maintain governance frameworks for prioritization intake and decision-making
• Ensure every initiative has clear ownership defined success metrics and aligned sequencing
• Maintain decision logs and accountability mechanisms across teams

Drive Roadmap Integrity & Delivery Oversight

• Maintain a consolidated Marketplace roadmap across Verticals Value Platform and Engineering
• Track progress against 180-day commitments and surface risks early
• Facilitate tradeoff discussions and escalation forums when priorities conflict
• Ensure cross-team dependency clarity and delivery alignment

Lead Initiative Intake & Prioritization Discipline

• Own intake for new ideas issues executive asks and cross-functional requests
• Facilitate prioritization tradeoffs with Marketplace leadership
• Prevent scope creep and initiative sprawl through structured frameworks

Enable Strategic Transparency & Communication

• Develop and drive internal Marketplace communications strategy
• Provide consistent executive reporting on roadmap progress and delivery health
• Support senior leadership decision-making with clear data and tradeoff framing

Build Operational Infrastructure

• Establish performance dashboards and KPI tracking discipline
• Drive operational tooling and reporting hygiene across Marketplace
• Continuously improve planning forecasting and execution frameworks

What Were Looking For

• 10 years in product operations strategic planning program leadership or chief of staff roles within complex cross-functional organizations
• Proven ability to design and scale operating models in matrixed environments
• Strong executive presence with ability to influence senior leaders without direct authority
• Exceptional structured thinking and prioritization skills
• Experience driving roadmap governance across product and engineering organizations
• Data-driven mindset with comfort operating at both strategic and tactical levels
• Ability to manage ambiguity and create clarity in complex systems
• Experience in marketplace platform or multi-sided ecosystems preferred

Why This Role Matters

Marketplace Planning ensures Marketplace moves with clarity discipline and speed. Without this function strategy fragments priorities drift and delivery slows.

This role enables Marketplace to execute as a unified high-velocity system.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidates relevant experience skills knowledge and work location.

In addition to base salary the anticipated range of which is posted above this role is eligible for a discretionary annual bonus which rewards participants based on company and individual performance and is also eligible for awards under our Equity Incentive Plan.

For information about our comprehensive US benefits programs and eligibility please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!