Process Automation Analyst

Summary

Responsible for the analysis design delivery and maintenance of process automation across the enterprise. Works with internal clients to capture as-is processes and map to-be processes. Brings business process knowledge to ensure processes are reengineeredand madeready for automation. Supports the development testing and deployment of automated solutions. The Business Process Automation Analyst will also be called upon toassistwith managing the Virtual Workforce of robots and automation including acting as a team leader for the robots and reporting ason the performance throughput and accuracy of the robots which have been built.

Essential Functions

• Robotic Workforce Management: Ensureoversight and up-time of the Ryder robotic workforce ensuringappropriate reportingon daily results is complete andaccurate. Initial first level support and triage of issues with robots in production

• Requirement Gathering: Conducts and documents automation feasibility analysis. Produces keystroke level process maps and designs /buildsautomation in one or more tools. Understand the steps in the process and any complications or dependencies. Present summaries of findings to leaders technology partners and client walking them through to-be designs of automated processes

• Requirement Delivery: Work closely withinternalteam to ensure requirements are accurately mapped and suitable for development. Track progress daily or weekly asappropriate provide updates for sprint reviews and in-progress demonstrations to SMEs and leadership

• Opportunity Discovery: Work with Automation Center of Excellence (COE) management toidentify document and prioritize automation opportunities. Work with SMEs to understand end to end processesidentifyingautomation blockers and suitability of the process for automation

• Stay up to date on automation tools best practices and process improvement across multiple industries and technical tools. Contribute to discussion on additions or changes to Ryderstool-kit structure and COE role

• Performs other duties as assigned

Skills and Abilities

• Demonstrates analytical skills

• Strong verbal and written communication skills

• Ability to create andmaintainprofessional relationships within all levels of the organization (peers work groups customers supervisors)

• Ability to work independently and as a member of a team

• Flexibility tooperateand self-driven to excel in a fast-paced environment

• Capable of multi-tasking highly organized with excellent time management skills

• Detailed oriented with excellent follow-up practices

• Ability to work closely with product architecture and project teams (preferred)

• Comfortable working in ambiguous or unclear situations (preferred)

• Excellent coordination communication and documentation skills. (preferred)

• Self-motivated driven and ability to work without direct supervision (preferred)

Qualifications

• Bachelors degree in Business Operations Accounting Engineering or Technology

• One (1) year or more exposure to Six Sigma / Lean projects Technology Deployments Operational Improvement Background or Involved in Corporate Change Management initiatives

• Three (3) years or more Large Technology Deployments Six Sigma / Lean projects Leading Corporate Change Management initiatives preferred

• Two (2) years or more Business Process Analyst Project Analyst or similar role preferred

• Project Management Professional (PMP) Certification (1 1/2 Years preferred)

• Certified Six Sigma Black Belt (1 1/2 Years preferred)

• Other Certified Scrum Master (CSM) (1 1/2 Years preferred)

• Other Certified Product Owner (CSPO) (1 1/2 Years preferred)

• Other Lean Certification (1 1/2 Years preferred)

• Other American Society for Quality (e.g.Process Analyst) (1 1/2 Years preferred)

• Project Management Principles; beginner level

• Excel Visio or Project knowledge; intermediate level; preferred

• SQL knowledge; intermediate level; preferred

• Understanding of and Experience working with: Supply Chain Management or Logistics processes; intermediate level; preferred