Technology Support Specialist (Technology Support Specialist I), Technology Support Center
San Bernardino, CA - USA
Job Summary
Job Summary:
Under direct supervision of the Deputy CIO and following established guidelines the incumbent willbe responsible forprovidinga wide range of information technology services to Computer Science and Math. This will include various responsibilities such as the support of several hardware and software issues as well as the ability to research and provide faculty and staff with available options to their technology needs.
Responsibilities:
Provide frontline technical support to faculty staff and students; escalate complex issues to advanced support teams
Respond via in-person virtual phone email and ticketing systems; troubleshoot routine hardware software and connectivity issues
Collaborate with college departments ITS staff and student technicians tomaintainsecure operational systems;assistwith maintenance and updates per guidelines
Assistwith systems administration for mission-critical servers (updates app packaging security checks/audits backups hardware repair/replacement); keep faculty/staff systems updated
Monitor and apply approved software and security updates under supervision
Maintain documentation (system configurations patch schedules maintenance logs); support deployments and escalate complex issues
Support setup imaging and deployment of computers printers and specialized equipment; prepare classroom/lab technology and support instructional/research environments
Assistwith researching coordinating and developing solutions for College IT needs (faculty research ITS projects labs staff tools special projects); track equipment inventory
Manage technology assets usingCheqroom; track distribution returns and inventory accuracy;assistwith automation/scripting tasks
Provide basic automation/scripting support under supervision to improve efficiency; coordinate with central IT and departments
Collaborate with ITS units to align departmental technology with institutional standards; support service requests projects and procurement
Support campus initiatives to expand access to college-specific software services
Provide backup support for TSC and distributed technicians (faculty laptop deployments system integrations with IT communication/work-order tools)
Perform other related duties as assigned
Minimum Qualifications:
Equivalent to a bachelors degree in a related field. Relevant education and/or experience whichdemonstratesacquiredand successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
RequiredQualifications:
General knowledge of information technology systems applications and networks.
General knowledge of hardware and software troubleshooting and related technology support practices.
Organizational and time management skills to plan organize and prioritize work.
Attention to detail and accuracy.
Analytical skills to collect and analyze information and troubleshoot problems.
Demonstratedcommunication and interpersonal skills to work with students faculty and staff to obtain pertinent information communicate technical information to diverse audiences and document issues and resolutions.
Ability tomaintainconfidentiality and appropriately handle sensitive information.
Ability to work independently and as part of a team as well as build relationships with diverse stakeholders.
Computer skills to appropriately respond to IT complaints and issues.
Preferred Qualifications:
Great customer service skills
Knowledge of LinuxAppleand Microsoft operating systems
Knowledge of ITIL processes.
Proficiencyin hardware and software technologies
Ability to pay attention to details and to meet deadlines and milestones
Patience and well-developed interpersonal relations skills
Previousprofessional experience working inhighereducation environment is highly desired.
Bachelors degree in Business Administration Computer Science Mathematics or related field AND two (2) years of responsible experience as a Computer Support Analyst or in a related field.
A comparable amount of training education or experience may be substituted for theminimumrequirements
Compensation and Benefits:
The salary offered will take into account internal equity and experience among other factors.
Initial salary step placement will beStep1-$4595per monthfor qualified candidates
CSU Classification Salary Step Range: $4595-$6694per month (Step 1 Step 20)
The application deadline is May 14that 11:55PM
The CSU system provides a comprehensive benefit package that includes medical dental and vision plans membership in the California Public Employees Retirement System (CalPERS) sick and vacation time and 15paid holidays a year. Eligible employees are also able toparticipatein the fee waiver education program.A summary of benefit information can be foundhere.
Position Information:
Work status:Full-time/Non-Exempt/Temporary(up to one year with the possibility of further renewal)
Academic year schedule: Monday through Friday (8:00 am 5:00 pm) some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm) some evenings/weekends.
California State UniversitySan Bernardino as part of the CSU system is a State of California Employer. As such the University requires all employees upon date of hire toresidein the State of California. As of January 12022theCSU Out-of-State Employment Policyprohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University San Bernardinoisnot a sponsoring agency for staff or management positions (i.e.H1-B Visas).
CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g. H1B F1 STEM OPT).
Education Code 89521 Requirements: Applicants will be required to disclose whether they havereceived a final administrative decision or final judicial decision determining that they have committedsexual harassment within the last 7 years only after a determination is made that they meet theminimum qualifications for the position and before an offer of employment is extended. Applicantswho reach the final stages of the application process must also sign a release form that authorizesthe release of information by the applicants current and/or former employers to the CSU concerningany substantiated allegations of misconduct.
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) isrequiredfor will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Drivers License Check
Possession of a valid Drivers License may be required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid drivers license and reflects driving record.
Mandated Reporter
Limited - The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and isrequiredtocomply withthe requirementsset forth inCSU Executive Order 1083 revised July 21 2017
I-9
CSUSBhires only individuals lawfully authorized to work in the United compliance with federal law all persons hired will beto verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission California State University San Bernardino seeks a campus climate that welcomes celebrates and promotes respect for the entire variety of human experience. We welcome people from all backgrounds and weseekto include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create promote andmaintainactivities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit hire train and administer all personnel actions without regard to race ethnicity religion color caste national origin ancestry age sex gender gender identity gender expression sexual orientation socioeconomic status genetic information medical condition disability marital status protected military or veteran status or any other status protected by applicable position adheres to CSU policies against Sex Discrimination Sexual Harassment and Sexual Violence including Domestic Violence Dating Violence and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)Formore information about Diversity & Inclusion at CSUSB please visit Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiringa reasonableaccommodation for any part of the application or hiring process should contactCSUSB Benefitsat.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at Act
In compliance with state and federal crime awareness and campus security legislation including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act California Education Code section 67380 and the Higher Education Opportunity Act (HEOA) the CalState San BernardinoAnnual Security and Fire Safety Report is available at: more about working at the California State University and the impact of our mission
Required Experience:
IC
About Company
About Johnson & Wales University: Founded in 1914, Johnson & Wales University is a private, nonprofit, accredited institution with campuses in Providence, Rhode Island, and Charlotte, North Carolina.