Technology Specialist II ()

TITLE: TECHNOLOGY SPECIALIST II

DEPARTMENT: Technology

QUALIFICATIONS:

1. Minimum of five years experience and extensive knowledge of network and systems infrastructure computers operating systems servers applications topology and other computer related network peripherals within an enterprise or education institutional environment.
2. Knowledge and skill set to include server infrastructure peripherals LAN/WAN TCP/IP protocols.
3. Experience with Voice/UC network telecommunications systems including PBX VoIP and paging infrastructure.
4. Cisco HPE Microsoft and/or Google certified and/or VMWare certifications preferred.
5. Demonstrated expertise for systems implementation installation administration and support.
6. Troubleshooting skills at the highest level.
7. Must possess a Valid Arizona Drivers License.
8. Possess or have the ability to obtain a valid Arizona Identity Verified Prints (IVP) Fingerprint Clearance Card within forty-five (45) days of employment.

JOB GOALS:

The Technology Specialist II performs high level technology implementation administration and maintenance functions on district wide network computer and telecommunications systems and provides quality customer service support to all students and staff with limited supervision.

PERFORMANCE RESPONSIBILITIES:

The following tasks are essential for this position. This list is not inclusive of all responsibilities. Individuals may not perform all of these tasks or may perform similar related tasks not listed.

1. Complies with all HIPAA and FERPA related confidentiality requirements.
2. Develops positive relations with students parents school staff and the public.
3. Implement administer integrate and support systems/network/telecommunications using logical thought processing.
4. Perform fault configuration accounting performance and security management of the server infrastructure.
5. Maintain regular backup/restore of systems and server infrastructure.
6. Implement administer and support monitoring and alerting systems.
7. Create document and maintain efficient systems and strategies to maximize the use of District technological resources.
8. Develop and ensure compliance to Information Technology Infrastructure Library documentation & associated processes.
9. Second level escalation point for tickets and IT Staff and 2nd level operational support of the district network and systems infrastructure.
10. Establish and maintain good communication with district personnel school staff students and the public.
11. Provide training to Tech Specialist I and Tech Assistant personnel.
12. Assist with management of Help Desk functions/service tickets providing timely assistance and maintaining ticket discipline.
13. Work availability for after school hours maintenance and special projects.
14. Other related duties as assigned by the Director of Technology & Innovation or the Network & Systems Administrator.

The Technology Specialist II position also has dedicated focus areas that may include one or more of the following:

1. Google System Administrator.
2. Active Directory System Administrator.
3. Network Communications LAN/Wireless administration.
4. Telephony.
5. Paging/Bell Systems.
6. Server Hardware/OS.
7. Client Hardware/OS.

MINIMUM KNOWLEDGE SKILL AND ABILITY:

Knowledge of:

1. Computers peripherals and client and cloud-based software administration.
2. Network servers Local Area Network software and protocols to include TCP/IP administration.
3. VoIP Intercom and telecommunication systems administration.
4. Arizona Statute relating to education preferred.

Skill and Ability to:

1. Work cooperatively with others.
2. Establish work priorities to meet schedules and timelines.
3. Provide effective professional leadership.
4. Perform skilled implementation preventive maintenance repair/troubleshooting.
5. Calmly perform during high stress situations ability to organize and multitask and make decisions as appropriate.
6. Meet deadlines while producing quality results.
7. Provide excellent customer interaction/support.
8. Follow documented processes and procedures.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Requires vision (which may be corrected) to read small print.
2. Requires the mobility to stand stoop reach and bend. Requires mobility of arms to reach and dexterity of hands to grasp and manipulate small objects.
3. Requires the ability to stand for long periods.
4. Requires the ability to walk long distances.
5. Perform work which involves the frequent lifting pushing and/or pulling of objects which may approximate 30 pounds and may occasionally weigh up to 50 pounds.
6. Is subject to inside and outside environmental conditions.
7. May be required to work around moving mechanical parts.
8. May be required to work around electrical current.

REPORTS TO: Director of Technology and Innovation

EVALUATION: Performance of this job will be evaluated annually by the Director of Technology and Innovation in accordance with the provisions of Governing Board policy for evaluation of classified personnel.

TERMS OF

EMPLOYMENT: 12 months

SALARY: Salary for the position is set according to the Classified Salary Schedule determined by the Governing Board.

2026/2027 Classified Salary Schedule

Column I

FLSA STATUS: Non Exempt

Required Experience:

IC