Warranty Technician

Garrett Advancing Motion is the true pioneer of automotive powertrain technologies dating back more than 60 years. It continues today as the worlds leader in technology solutions for passenger cars commercial vehicles and off- highway equipment. Garrett supplies technology to nearly all major automakers in addition to the global aftermarket under the Garrett brand name. As a result unlike many other OEM or supplier organizations Garrett Advancing Motion has visibility across a broad range of OEMs and Tier 1 suppliers.

We are looking for a Warranty Technician to join the team. As a Warranty Technician based in Plymouth Michigan you will provide technical support to automotive and diesel engine manufacturers in the region. You will be responsible for turbocharger failure analysis on new product at customer engine facilities. You will also be responsible for turbocharger warranty adjudication at customer warranty centers. You will communicate your findings within the organization and to customer product assurance teams. You will maintain a database with your findings and work towards permanent corrective action. You will maintain monthly metrics of R/1000 and warranty costs. You will monitor customer warranty records for emerging issues. Occasionally you will be asked to rework/repair turbochargers in the field to meet customers engine production schedule.

Responsibilities Include:

• Field Service
  • Responsible for turbocharger failure analysis on new or used products at the customer location or in the Garrett workshop.
  • Communicate findings within the Garrett organization and to customer teams.
  • Maintain a database of findings and work towards permanent corrective action.
  • Monitor customer warranty records for emerging issues.
  • Test turbochargers in the field to meet customer quality requirements.
  • Provide direct support for Engineering on customer sites helping on instrumentation and measurement tools recommending on testing methodologies.
  • Drive lean management towards sustaining an efficient work environment in Plymouth office thats culture is to maintain quality while keeping costs down.
  • Be HSE agent for change and compliance of corporate and local regulatory regulations.
  • Supervise contract service providers who will perform of site testing.
  • Seek potential continuous improvement on operating results opportunities to reduce or optimize service costs with the provider (GEM). Use Garrett operating experience and excellence for infusing the good practices in the service provider and vice versa.
• Technical Specialist
  • Determine and resolve technical complexities concepts principles practices and techniques that produce accurate and valuable results. This is administered mainly as a consultant but also with hands on technical abilities.
  • Manage all on vehicle testing that is requested out of the Plymouth garage from start to finish.
  • Operate and maintain all machining equipment for special request fabrications through the Plymouth machine shop.
  • Review and influence procedures concepts test data and standard practices to meet the requesters needs in co-operation with the worldwide test laboratories engineering group.
  • Construct and operate testing instrumentation required for proof of concepts.
  • Develop diagnose and enhance the operation and function of systems and equipment that are used for product development. This includes advanced concepts or technologies that improve the worldwide test laboratories efficiencies and effectiveness.
• Operating Excellence (GEM)
  • Drive lean management towards sustaining an efficient work environment thats culture is to maintain quality while keeping costs down. This is achieved by applying an MOS with full engagement of entire Plymouth office staff.
  • Reduce waste and inefficiencies by introducing standards.
  • Review Kaizen submissions with site leadership and assign responsible parties. (GEM)
  • HSE agent for change and compliance of corporate and local regulatory regulations. This is achieved through auditing enforcing and defining compliance standards. (GEM)
  • Meet the Garrett standards for workplace safety.
• HSE (Local)
  • Respect and take part of the local HSE Management System in place on the site where the function is located thru the HSE policy and annual goals defined on site in terms of HSE.
  • Apply the general recommendations defined on site in terms of Healthiness Safety and Environment in the scope of his job or his working area and for any emergency situation.
  • Contributes to the site continuous improvement initiative by informing about HSE offenders or constrains to apply HSE rules and also by making proposals aiming to improve HSE in general.

Basic Qualifications:

• Multi skilled person with strong technical background on testing and instrumentation tools technologies and methodologies and well-developed soft skill for supervision.
• Good knowledge about RD&E and Test Laboratories activities and engine - turbo interactions.
• Strong hands-on troubleshooting skills with respect to failure analysis and engine diagnostics.
• Ability to read Engineering Drawings and inspect turbocharger components.
• Strong hands-on troubleshooting skills with respect to failure analysis and engine diagnostics
• Testing and instrumentation education with a significant experience in this working environment.
• Effective communicator able to report structure and drive action plans aiming to solve conflicting situations or technical problems.
• Diplomacy skills in working with internal and external customers from assembly line workers to plant managers.
• Leadership impact and makes people better oriented.
• Relevant knowledge on global RD&E business and activities.
• Operating excellence continuous improvement advocate and mindset.
• 6 Sigma certificate.
• Good team player with a positive attitude and willingness to learn

Garrett is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex or veteran status.

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