Technical Support Engineer
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Technical Support Engineer
Location: Remote - Open to candidates in Latin Americaand South Africa
Working hours: First 90 days 9:00 AM6:00 PM Barcelona time (UTC2 Central European Summer Time) thereafter flexible as agreed upon.
Employment Type: Full-time long-term and ongoing independent contractor agreement
About Us
We are an open-source feature flag and remote configuration platform used by engineering teams to safely release and manage software features. It allows companies to turn features on or off for different users environments or customer segments without redeploying code. This enables faster releases safer rollouts A/B testing and gradual feature rollouts especially in high-scale or high-risk environments like fintech healthcare and enterprise SaaS. We help companies ship software faster while reducing release risk and improving control over product experimentation.
Our 100% remote global team is deeply rooted in engineering and built for people who want to make a tangible impact rather than being a cog in a machine. Fueled by rapid growth and exceptional customer retention we are actively expanding our engineering team and looking for passionate technophiles to join our journey.
What Were Looking For
We are looking for someone who wants to put their computer science foundation to work from day one. You are motivated by real problems and real customers. You enjoy debugging unexpected behavior diving deep into technical issues and want to develop a strong understanding of modern software development through the lens of feature flagging. You are excited by the challenge of working with multiple technologies and programming languages.
What Youll Do
- Own the support process end-to-end for non-enterprise customers from first response through to resolution.
- Assist the Customer Success team with initial triage and reproduction of technical issues raised by enterprise customers across multiple different deployment types and multiple programming languages. Examples of scenarios include:
- Integration issues in our customers applications
- Technical faults in our SaaS platform
- Answer technical questions and provide hands-on assistance for new and prospective customers.
- Escalate confirmed bugs directly to engineering with clear reproduction steps and impact context.
- Over time use your support knowledge as a foundation to grow in the direction that suits you best whether thats contributing directly to the product or moving into a customer success role.
What Youll Bring
- A Computer Science degree or similar STEM qualification.
- Strong technical fundamentals and the ability to pick up new technologies quickly.
- Excellent troubleshooting skills with demonstrated ability in root cause analysis across multiple technologies.
- Understanding of modern software development best practices.
- Strong written communication skills.
- A keen curiosity for all things technical.
- A love of open-source technologies and contributions to multiple open-source projects.
Nice to Haves
- Professional experience in a technical support or engineering role.
- Customer-facing experience even informal such as tutoring or mentoring.
- Experience working with feature flagging technologies.
Ideal Candidate:
A CS/SE grad (Bachelors or Masters) with a developer persona interested in customer-facing work.
Required Skills:
- Scripting
- Database understanding
- Linux commands
- General back-end and front-end knowledge
Career Path: The role is a growth opportunity not a pure support job.
- Why: Low support volume leaves capacity for high-impact work (e.g. docs process improvement).
Potential Tracks:
- Sales Engineering Customer Success or Support Org Leadership.
To move forward successfully share the following to:
- Ashort cover letter:
- Explainingwhy you would be a strong fit for the role. Use this as an opportunity to pitch yourself directly to the client by highlighting your relevant experience achievements and motivation for applying.
- Include thereasons for leaving your last 3 rolesand share your long-term career plans. We value long-term commitment and want to ensure a stable mutually beneficial working relationship going forward.
- What is yourcurrent and expected monthly salaryin USD
- What is yournotice period
- Anupdated CV.Ensure it highlights your key skills and experience you have relevant to the role.
- Avideo introduction linkwhere you introduce yourself and summarize your experience and key achievements. You dont need to mention the specific role you are applying forkeep it general by highlighting your background expertise and what you can bring to your next role. UseGoogle Driveand ensure that the link isunrestricted viewable by anyone with the link and does not expire.Ensure your full name or contact details are not visible on this public link.
