A004 Customer Service Rep
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for Customer Service Rep (Min 1 yrs Exp) HYBRID (In Person interviews)
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 1
Length: 4-18 Months (annual extensions)
Location: Washington DC 20020
Immediate interviews In Person interviews ONLY
Customer Service Rep
*Hybrid -- only submit candidates local to the DMV area*
*Hybrid -- only submit candidates local to the DMV area*
The Customer Service Representative will be responsible for providing exceptional service to customers addressing inquiries resolving issues and ensuring a positive customer experience. This role requires excellent communication skills a problem-solving attitude and the ability to handle various customer interactions effectively.
- Respond to customer inquiries via phone email chat or in-person in a timely and professional manner.
- Assist customers with product information order status or any account-related issues.
- Resolve customer complaints and issues efficiently and empathetically following agency procedures.
- Maintain up-to-date knowledge of products services and agency policies to provide accurate information.
- Process transactions returns and exchanges according to agency guidelines.
- Collaborate with other departments to address and resolve complex issues.
- Provide feedback to management on recurring customer concerns and suggest improvements.
- Stay informed about industry trends and best practices to enhance customer service quality.
- Perform other duties as assigned to support the customer service team.
Education
-High School Diploma
Qualifications
-High School Diploma
Qualifications
1. Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).
2. Strong organizational and multitasking abilities.
3. Excellent written and verbal communication skills.
4. Attention to detail.
to handle sensitive information with confidentiality.
Required/Desired Skills
Candidates must have ALL the Required skills in order to be considered for the position. Desired or Highly Desired skills are a PLUS but may NOT be required
Skill Matrix
| Experience with Business workflow processes | Required / Desired | Amount | of Experience |
| Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook). | Required | 0 | |
| Strong organizational and multitasking abilities. | Required | 0 | |
| Excellent written and verbal communication skills. | Required | 0 | |
| Ability to handle sensitive information with confidentiality. | Required | 0 | |
| High School Diploma | Required | 0 | |
