Surgery Scheduler

Title: Surgery Scheduler

Location: Los Angeles CA

Duration: 3 month with possibilities of extension

Shift: Day 5x8-Hour (08:00 17:00)

Job ID:

Required:

• HSD/GED
• 2 years of experience with Workers Comp claims
• Experience with Epic EMR

Preferred:

• Previous experience as PSR or MA
• Orthopedics setting preferred

Primary Duties and Responsibilities:

• Handles all scheduling for patient including pre-op and post-op appointments verifying insurance obtaining surgery authorizations health clearances for the patient. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
• Reviews with patient the risks and benefits of surgery/procedure per Doctors orders and will enlist the patient in the appropriate education classes prior to the surgery as directed by the Physician
• Serves as a primary point of contact for the patient and will act as a liaison with the physician patient and other departments both internal and external; Serves as a resource and support to the patients before during and after surgery.
• Ensures that all arrangements have been made for each surgical procedure including obtaining necessary special equipment requested by physician for specific procedures.
• Serves as a resource (pre post and during surgery) and supports the patients by responding to patient inquiries and complaints if needed provides service recovery and/or escalate issues to the supervisor when necessary.
• Provides direct concierge coordination between office and patient designee.
• Manages physician referral work queues by completing referrals.
• Handles physician correspondence forms and request for authorizations and the physicians calendar and other transcription needs as required.
• Prepares charts and reviews/performs/updates demographics and insurance information.
• Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
• Collaborates with workers comp adjusters and case managers on workers comp request for authorizations and will follow up to ensure completion of authorization and documentation.
• Provides clinical or administrative support based on operational needs.