ServiceNow Process Owner

About MatchPoint Solutions

MatchPoint Solutions is a fast-growing global IT and Engineering services firm delivering innovative technology solutions to leading enterprises including Uber Robinhood Netflix Airbnb Google and more. With a growing international presence across North America Europe Asia and South America we help organizations turn ideas into outcomes through cutting-edge technology industry best practices and deep technical expertise.

We re expanding our team and looking for driven professionals who want to build impactful solutions in a collaborative high-growth environment.

Job Title: ServiceNow Process Owner

Location: Indianapolis IN (Onsite)

Duration: 06 Months

Employment Type: Contract

Pay Rate Range: $100 to $105

Position Overview:

The ServiceNow Process Owner serves as the dedicated owner for ServiceNow process design configuration and governance supporting an Automation Department within a regulated pharmaceutical manufacturing environment. This role is responsible for establishing scalable and compliant ServiceNow capabilities that support operational excellence audit readiness and cross functional collaboration.

Responsibilities:

• Serve as the primary owner for ServiceNow module design configuration and governance across the Automation Department.
• Architect the Configuration Management Database structure for automation systems define configuration item relationship models and establish data quality standards.
• Design and configure Incident Management Problem Management Knowledge Management and Change Management workflows aligned with ITIL best practices.
• Establish integration architecture between ServiceNow and automation and enterprise platforms including DeltaV PI Historian Rockwell systems CyberArk or Active Directory and reporting platforms.
• Deploy automated access request forms and role based permission workflows.
• Build analytics dashboards key performance indicator tracking and service level agreement compliance reporting.
• Support Good Manufacturing Practice compliance audit readiness and 21 CFR Part 11 requirements within the ServiceNow platform.
• Collaborate with Computer System Validation engineers to ensure ServiceNow configurations are validated appropriately.
• Develop and deliver user training materials and change management communications.
• Support Configuration Management Database data stewardship activities including configuration item accuracy management discovery reconciliation and data quality scoring.
• Provide support defining validation scope for the ServiceNow platform.
• Advise on advanced analytics artificial intelligence assisted operations and future phase planning.

Required Qualifications:

• Demonstrated experience as a ServiceNow Process Owner Administrator or Architect in a regulated environment subject to Good Manufacturing Practice or GxP requirements.
• Deep knowledge of ITIL practices across Incident Problem Change Knowledge and Configuration Management Database processes.
• Experience designing Configuration Management Database architecture and configuration item relationship models for industrial or manufacturing automation systems.
• Proficiency in ServiceNow configuration workflow design and integration architecture.
• Experience supporting 21 CFR Part 11 compliance electronic records and audit trail requirements
• Preferred Qualifications.
• Experience with automation or control systems such as DeltaV PI Historian Rockwell FactoryTalk or similar platforms.
• Experience integrating ServiceNow with CyberArk Active Directory or Power BI.
• Pharmaceutical or life sciences manufacturing experience.
• ServiceNow certifications such as Certified System Administrator or Certified Implementation Specialist.

Tools and Technologies:

• ServiceNow
• ITIL based service management processes
• Automation and manufacturing systems including DeltaV PI Historian and Rockwell platforms
• Identity and access management systems
• Reporting and analytics platforms

Equal Employment Opportunity

MatchPoint Solutions is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants and do not tolerate discrimination or harassment of any kind. Employment decisions are made without regard to race color religion age sex national origin disability genetic information protected veteran status sexual orientation gender identity or expression or any other characteristic protected by applicable federal state or local laws.

This policy applies to all aspects of employment including recruitment hiring placement promotion termination layoffs recall transfers leaves of absence compensation and training.