Customer Delivery Engineer

Job Title: Customer Delivery Engineer

Job Location: Dallas TX (Onsite from day one)

Job Duration: 12 months

Minimum years of experience required: 8 years

Type of Hire: W2

JOB DETAILS:

Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital influences the Engineering team to improve products actively mentors and develops others.

Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.

Drives customer technology transitions influencing solution architectures and services

Builds customer simulations to resolve/validate complex problems and compatibility issues

Leads creation and dissemination of technical collateral intellectual capital documentation and knowledge transfer

Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.

Mentors and develops others

Role Specific Responsibilities:

o Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development

o Actively mentors and develops others

o Leads the creation and sharing of intellectual property (content training) including digital intellectual property (e.g. scripts software assets) in the most productive manner for various audiences customers.

o Interacts effectively with Engineering to solve complex problems identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.

o Provides technical expertise and guidance to resolve complex customer problems in support of escalations.

o Owner and keeper of our culture

o Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.

o Based on project requirements consults and works with customers and Cisco stakeholders to plan design install configure integrate and/or optimize Ciscos suite of products services to accelerate business outcomes

o Supports presale activities and translate business requirements into solution design

Scope:

o Interfaces internally and externally with customers senior leadership other Engineers Partners field personnel CAP Managers and internal engineering departments and product organizations.

Complexity:

o Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

Expertise:

o Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8 years related experience.

DETAILED REQUIREMENTS:

DC Engineer with VXLAN and OT Experience

Experience with VxLAN EVPN SR-TE RoCEv2 and NDFC

Architecture review

Design validation

Fabric templating

GPU tuning

DC Engineer with VXLAN and Automation Skills

Experience with VxLAN EVPN SR-TE RoCEv2 NDFC and CNC. Will also work with Infrahub by OpsMill

Build Jinja2 template

Expertise in build CI/CD Pipeline