Transportation Specialist, Commercial Carriers

The Transport Specialist supports the Third Party Carriers Operations team in Brazil ensuring daily operational excellence across commercial carrier partners. This execution-focused role is responsible for monitoring carrier performance metrics managing operational escalations supporting volume allocation processes and generating performance reports. The associate works closely with Carrier Managers to ensure carriers meet Service Level Agreements on quality (DEA) speed (GVS) cost (CPP) and losses (DNR and Shrinkage) acting as the operational backbone that enables data-driven decision-making and timely issue resolution across the 3P carrier network.

Key job responsibilities
Monitor daily carrier performance metrics (MNR Estimated Return Date Shrinkage DEA) and flag deviations to Carrier Managers for action
Manage operational escalations with 3P carriers ensuring corrective actions are tracked and closed within SLA
Support daily volume allocation and capacity execution across the carrier network
Generate and maintain daily/weekly performance reports and dashboards tracking carrier KPIs
Coordinate package return processes and track reverse logistics performance
Support onboarding activities for new carriers by managing operational readiness checklists and configuration tickets
Act as operational point of contact for cross-functional teams (Sort Centers AMZL Seller Flex Easy Ship) on 3P Carrier daily topics


- Bachelors degree
- Experience in logistics
- Experience in business intelligence and analytics
- Experience in Business English skills both verbal and written

- Experience with Microsoft Excel

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