Senior Director, Cloud and AI Platforms

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Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity The Senior Director Cloud and AI Platforms lead the strategy architecture and enablement of the enterprise cloud and AI platform ecosystem. This role partners across product security data and application teams to deliver secure reliable scalable cloud capabilities (compute storage network Kubernetes CI/CD observability developer experience) and AI platform capabilities that accelerate delivery and improve business outcomes.

This person must be able to go into the office in Farmington CT three times a week.

On a typical day you will:

• Set and communicate the vision operating model and multi-year roadmap for Multi cloud & AI Platforms aligned to enterprise strategy.

• Lead cloud architecture team delivering the foundation for core cloud services (landing zones identity networking compute storage Kubernetes service mesh) with architectures designed to meet SLOs and reliability practices.

• Own the developer enablement strategy including CI/CD patterns infrastructure-as-code golden paths templates and self-service automation.

• Establish scalable observability and DR architecture: monitoring logging tracing and disaster recovery tools & design.

• Define and evolve the enterprise AI platform architecture including AI landing zones model serving patterns RAG architectures vector search integration prompt management evaluation and guardrails.

• Define GenAIOps standards including reproducibility automated testing model/prompt evaluation and release governance.

• Partner with Security Risk and Compliance to embed security-by-design policy-as-code data protection and responsible AI controls (privacy fairness explainability auditability).

• Drive cloud financial management (FinOps): cost visibility unit economics budgeting chargeback/showback optimization and vendor management.

• Define platform standards and reference architectures influence application modernization and AI adoption across business units.

• Manage and develop leaders: hiring performance management coaching succession planning and creating a high-trust high-accountability culture.

• Measure and improve platform outcomes using KPIs (deployment frequency lead time change failure rate MTTR SLO attainment cost per workload AI time-to-value).

• Represent the platform organization in executive forums; provide clear updates on progress risks and tradeoffs.

What you will need to be successful:

• 12 years of experience in cloud architecture platform engineering infrastructure modernization or containerization with a strong foundation in related technologies. Includes at least 5 years leading managers and multi-team organizations

• Proven experience building and operating enterprise cloud platforms (AWS Azure and/or GCP) at scale including networking security and governance

• Deep knowledge of Kubernetes and container platforms; infrastructure-as-code (Terraform Bicep/ARM CloudFormation) and modern CI/CD practices

• Track record delivering high-availability systems with mature incident management SLO/SLI practices and strong operational rigor

• Hands-on understanding of AI/ML and generative AI platform needs (model lifecycle serving evaluation vector databases RAG architectures AI cost management)

• Experience implementing security-by-design and compliance controls in regulated environments (e.g. SOC2 ISO 27001 PCI HIPAAas applicable)

• Strong executive communication skills with ability to translate technical tradeoffs into business impact

• Bachelors degree in computer science Engineering or equivalent practical experience

Preferred Qualifications

• Experience establishing an internal developer platform (IDP) and product management mindset for platform teams

• Experience with enterprise IAM patterns zero trust architectures secrets management and policy-as-code (e.g. OPA/Gatekeeper)

• Experience with data platforms and governance (lakehouse/warehouse data catalog lineage) and their integration with AI/ML workflows

• Familiarity with major AI platforms and tooling (e.g. Azure AI SageMaker Vertex AI Databricks Snowflake OpenAI/Azure OpenAI) and evaluation/guardrail frameworks

• Masters degree (MS/PhD) in a relevant field or MBA with strong technical background

Leadership Competencies

• Strategic thinking with bias for execution; can set direction while delivering measurable outcomes

• Customer-centric platform leadership treats internal engineering teams as customers and designs for usability and adoption

• Strong cross-functional influence across Security Data Architecture Finance and Product

• Operational excellence: builds repeatable processes clear accountability and resilient systems

• Talent builder: hires and develops leaders; fosters inclusive high-performing teams

• Clear concise communication; comfortable presenting to executives and technical audiences

Additional Comments:

Given the nature of the position applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment you and your eligible dependents will receive comprehensive medical prescription drug dental and vision coverage.

• Enjoy three weeks of paid vacation along with paid company holidays

• We provide paid sick leave employee assistance and wellness incentive programs to support your well-being.

• Life insurance and disability coverage to protect you and your family.

• Voluntary benefits including options for legal pet home and auto insurance.

• We offer generous birth/adoption and parental leave benefits as well as adoption assistance to support growing families.

• Pursue your educational goals with our tuition reimbursement program.

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

The salary range for this role is $198000 to $ may ultimately pay more or less than the posted range and the range may change in the future. Pay within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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