Wholesale KYC Operations Branches Middle Office Analyst

JPMorganChase

Job Location:

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Description

If you want to be instrumental in delivering unparalleled customer service and operational excellence you have found the right team.

As a Branches Middle Office Analyst within JPMorganChase you will play a key role in supporting our service center operations with a primary focus on clients across the Middle East North Africa and Turkey (MENAT) region. This position offers you a unique opportunity to develop a well-rounded skill set through exposure to both analyst responsibilities and middle office functions including controls risk awareness and process this role you will provide exceptional client service by addressing inquiries and resolving operational issues while identifying opportunities to enhance client experience. You will leverage your understanding of Customer Due Diligence products and services as well as regional client needs to deliver tailored support and strengthen relationships.

Job responsibilities

Deliver high-quality service to MENAT clients by conducting Costumer Due Diligence (CDD) managing inquiries and resolving issues accurately and efficiently.
Gain hands-on experience across both maker and middle office activities contributing to the end-to-end client service and transaction lifecycle.
Apply product and service knowledge to support client needs and identify opportunities to enhance service delivery.
Participate in troubleshooting and process optimization leveraging digital tools and developing automation capabilities.
Support end-to-end change management initiatives contributing to stakeholder communication and smooth implementation of operational changes.
Collaborate with internal teams to ensure alignment with risk compliance and control frameworks safeguarding both clients and the firm.

Required qualifications capabilities and skills

Experience or knowledge in customer service operations particularly in CDD and issue resolution.
Strong interpersonal and communication skills with the ability to build effective relationships across teams and functions.
Solid problem-solving skills with the ability to identify issues and contribute to improving operational efficiency.
Ability to manage workload effectively in a fast-paced multicultural environment with exposure or interest in MENAT markets.

Preferred qualifications capabilities and skills

Exposure to or interest in AI technologies and automation tools to enhance client solutions and streamline processes.
Demonstrated ability to contribute to continuous improvement initiatives and deliver high-quality client experiences.
Developing cultural intelligence and data/technology literacy particularly in engaging with diverse international clients.
Basic understanding of cybersecurity principles and data protection practices.
Proficiency in additional languages relevant to the MENAT region (such as Arabic Turkish or French).

Required Experience:

DescriptionIf you want to be instrumental in delivering unparalleled customer service and operational excellence you have found the right team.As a Branches Middle Office Analyst within JPMorganChase you will play a key role in supporting our service center operations with a primary focus on clients...

Description

Deliver high-quality service to MENAT clients by conducting Costumer Due Diligence (CDD) managing inquiries and resolving issues accurately and efficiently.
Gain hands-on experience across both maker and middle office activities contributing to the end-to-end client service and transaction lifecycle.
Apply product and service knowledge to support client needs and identify opportunities to enhance service delivery.
Participate in troubleshooting and process optimization leveraging digital tools and developing automation capabilities.
Support end-to-end change management initiatives contributing to stakeholder communication and smooth implementation of operational changes.
Collaborate with internal teams to ensure alignment with risk compliance and control frameworks safeguarding both clients and the firm.

Required qualifications capabilities and skills

Experience or knowledge in customer service operations particularly in CDD and issue resolution.
Strong interpersonal and communication skills with the ability to build effective relationships across teams and functions.
Solid problem-solving skills with the ability to identify issues and contribute to improving operational efficiency.
Ability to manage workload effectively in a fast-paced multicultural environment with exposure or interest in MENAT markets.

Preferred qualifications capabilities and skills

Exposure to or interest in AI technologies and automation tools to enhance client solutions and streamline processes.
Demonstrated ability to contribute to continuous improvement initiatives and deliver high-quality client experiences.
Developing cultural intelligence and data/technology literacy particularly in engaging with diverse international clients.
Basic understanding of cybersecurity principles and data protection practices.
Proficiency in additional languages relevant to the MENAT region (such as Arabic Turkish or French).

Required Experience:

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About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

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