Business Operations Manager

LABExpress
Laboratory Transportation Services

2026

JOB DESCRIPTION

Position: Business Operations Manager
Location: Eads TN Onsite (Not Remote)

About LabExpress

LabExpress provides timecritical laboratory transportation services to healthcare providers nationwide. Our teams ensure medical specimens move reliably and securely across the U.S. supporting patient care and clinical decisionmaking.

The Role

We are seeking a Business Operations Manager to oversee critical operational support functions across commercial shipping dispatch customer reporting and vendor coordination. This role is essential to keeping our nationwide timesensitive logistics operation running smoothly.

Youll work crossfunctionally with Operations Billing Dispatch and Vendors in a fastpaced healthcare logistics environment where accuracy responsiveness and accountability matter.

What Youll Do

Commercial Flight & Shipping Management

• Manage monthly flight guides and daily commercial flight research
• Coordinate and track prebooked commercial shipments
• Obtain airway bills and communicate flight details to Operations Managers
• Monitor delays and provide documentation and customer updates
• Prepare weekly and monthly shipping reports for Billing

Customer Communication & Account Support

• Maintain client notification contact lists
• Provide alternate routing solutions when schedules change
• Compile clientrequested and marketbased monthly reports

Supply & Inventory Management

• Order and distribute vendor and customerprovided supplies
• Track and report monthly supply costs
• Manage LabExpress inventory (apparel badges labels lockboxes.

Dispatch & Workforce Management

• Create and manage weekly dispatch and customer service schedules
• Review PTO requests and approve time worked
• Provide shift coverage when needed
• Submit payroll and labor reports

Vendor & Facilities Management

• Coordinate building maintenance and service vendors
• Manage vendor onboarding and insurance compliance
• Schedule routine maintenance for alarms generators and HVAC

What Were Looking For

• 5 years of experience in operations logistics dispatch or transportation management
• Experience with timecritical or NFO air transportation preferred
• Microsoft Office and operational reporting skills
• Experience with scheduling payroll reporting or workforce oversight
• Ability to manage competing priorities in a fastpaced environment

Work Environment

• In-office position that supports a timesensitive realtime operation
• May require flexible hours or occasional afterhours/weekend support
• Highimpact role with crossdepartment visibility

Why Join LabExpress

• Play a critical role in national healthcare logistics
• Work in a trusted highvisibility operations position
• Exposure to billing vendor management and operational leadership