Membership Service Officer

Membership Service Officer

Multiple permanent part-time positions available 4 - 12hours per week

Band 3A $66391.90 (Pro Rata) super

Why Youll Want to Join Us

• Supportive and Friendly team environment where we value growth and development
• Excellent employee benefits and competitive hourly rates
• Work in a dynamic and collaborative environment

Benefits Package

• Health and wellbeing - free EAP counselling and salary sacrifice childcare options
• Professional Development leadership courses and learning workshops Education Assistance Program featuring study and exam leave and up to 50% course fee reimbursement

About the Role

Join the Yarra Leisure Membership Experience Team as a Membership Services Officer. The role of the Membership Services Officer is to adequately track membership sales trends processes and retention figures assist the Customer Experience Team Leader and act as centre host conducting sales during opening hours.

Yarra Leisure operates five facilities: Collingwood Leisure Centre Fitzroy Swimming Pool Richmond Recreation Centre Collingwood Estate Gym and Burnley Golf Course.

Were proud to offer flexible working arrangements strong internal development pathways and a culture that prioritises wellbeing and connection. This is a great opportunity for an energetic customer service professional with an interest in the leisure industry with hands-on learning mentorship and future career progression opportunities.

What Were Looking For

Were looking for a candidate with experience in customer serviceto help deliver outcomes in Yarra Leisures Member Experience team. This may includea range of reception tasks data tracking assisting in member events answering enquiries in person via email and over the phone.

Yarra City Council is a Dynamic Organisation proud of ourdiversity. We strive to make a positive difference in peoples lives and continually improve services to the community.

Need More Info

For further information please refer to the Position Description or contact Jack Gibbons Team Leader Member Experienceat

Membership Service OfficerPosition Description (1).pdf

Applications close on:Friday 15 April 2026 at 11:55pm

How to Apply

In your application please include your Resume and a 1-page Cover Letter. In your cover letter provide a brief overview addressing the Key Selection Criteria as outlined in the Position Description. A separate document addressing KSC is not required.

Additional Information

This position is subject to satisfactory Police Check and Working with Children Checkprior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

At Yarra Every Job is a Climate Job!Acting on the climate emergency requires that we change the way we think make decisions and prioritise action. We must embed proactive climate responses in the ways we govern live our lives and conduct our work. Every choice we make today and into the future will have an impact; this is true for Council and the community.

Acknowledging the scale of this crisis at Yarra we are committed to ensuring that every job is a climate job meaning that each staff member will play a key role in shaping our climate response.

Yarras Commitment to Diversity

Yarra City Council is committed to being achild safe organisationand supports flexible and accessible working arrangements for all. This includes people with a disability Aboriginal and Torres Strait Islanders culturally religiously and linguistically diverse people young people older people women and people who identify as gay lesbian bisexual transgender intersex or queer.

We draw pride and strength from our diversity remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.