Deputy Head Mail and Print Unit

Main Responsibilities

Management Analysis Reporting and Continous Improvement

• Participate in management of the Unit to deliver the work programme and encourage staff development.
• Prepare service billing and budget estimates spending plans financial analyses forecasts budget reports and management reporting as required.
• Work with the Head of Unit to analyse unit activities with a view to delivering service offer evolution to the Organisation. Contribute to the continuous improvement of practices and the design and aggregation of unit KPIs and activity reports.
• Promote excellence and contribute to improving effectiveness efficient and management excellence in the Service.
• Deputise for the Head of Unit as required.
• Assist with other role-related tasks as required.

Service Provision

• Assure cost-effective high-quality mail and print services for the OECD.  Standardise processes and ensure high user-satisfaction levels.
• Contribute to the evolution of the service offer incorporating new solutions and working practices aligned with recognised industry methodologies. This includes ensuring that processes forms and documentation are well-maintained and easily accessible.
• Participate in management of relations with external suppliers and procurement exercises as necessary for example drafting technical requirements and analysing responses to Calls for Tender.
• Establish and manage contracts to deliver efficient value for money services to meet evolving corporate needs.

Qualifications :

Academic Background

• An advanced university degree in business administration information management or a related discipline or equivalent practical experience.
• Professional certification in relevant disciplines would be an advantage.

Professional Background

• At least three years of experience in a professional client service environment providing client-facing services at scale in a complex business and/or international environment.
• Experience in project management.
• Experience in building developing and leading high-performing teams.
• Vendor management experience would be preferable.
• Experience in analysing support activities identifying trends proposing and implementing remedial solutions and contributing to continuous improvement initiatives.
• Proven experience drafting and maintaining bilingual English/French documentation including procedures and material for users.
• Professional experience in an international and/or cross-cultural setting would be preferable.

Tools

• Experience with internet applications: Easytrack and MyDHL would be an advantage
• Experience with M365 and Power BI.

Core Competencies

• OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 1); Ethics and Integrity (Level 2); Collaboration and Horizontality (Level 2); Achieve Results (Level 2); Innovate and Embrace Change (Level 2).
• There are three possible levels for each competency. The level for each competency is determined according to the specific needs of each job role and its associated grade.
• To learn more about the definitions for each competency for levels 1-3 please refer to OECD Core Competencies.

Languages

• Fluency in one of the two OECD official languages (English and French) and knowledge of the other with a commitment to reach a good working level.
• Knowledge of other languages would be an asset

Additional Information :

Additional Information 

Closing Date 

• Applications should reach us no later than 31st May 2026 23h59 (Paris time). 

Contract Duration 

• Open-ended contract

What the OECD offers 

• Depending on level of experience monthly salary starts at 6838.10 EUR plus allowances based on eligibility exempt of French income tax.
• Click here to learn more about what we offer and why the OECD is a great place to work.
• Click here to browse our People Management Guidebook and learn more about all aspects relating to people at the OECD our workplace environment and many other policies supporting staff in their daily life.

Salary Information

• Please note that the appointment may be made at one grade lower in the specified job family based on the qualifications and professional experience of the selected applicant.

Selection Process 

• All applicants will be sent a short assessment as the first step in the process.

• For retained candidates the Hiring Team reserve the right to conduct further assessments (video-recorded-interviews etc).

• Panel interviews are planned for July 2026.

The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates who are nationals of OECD member countries irrespective of their racial or ethnic origin opinions or beliefs gender sexual orientation health or disabilities. 

The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal. 

Remote Work :

No

Employment Type :

Full-time