AI Acceleration Business Development, WW GTM & Business Development, Connect

This position is part of the AWS Specialist and Partner Organization (ASP) where Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Together they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

The Business Development Specialist AI Acceleration Amazon Connect is responsible for driving the adoption of Amazon Connects generative and agentic AI capabilities across global markets. This role leads the development and execution of AI-focused go-to-market strategies and orchestrates cross-functional alignment between AWS field teams and internal stakeholders to accelerate customer adoption and revenue growth.

Key job responsibilities
- Develop data-driven GTM strategies and frameworks that identify customer segments market opportunities and AI adoption pathways specific to Amazon Connects generative and agentic AI capabilities
- Create and execute scalable AI-focused GTM campaigns with measurable goals timelines and success metrics including sales plays field enablement programs and industry-specific use cases tied to Connects 2026 growth objectives
- Drive alignment across diverse stakeholders including sales executives product teams and marketing to ensure coordinated execution of Connects AI go-to-market strategy across global markets
- Build strategic relationships with C-suite executives and business leaders to position Amazon Connects AI capabilities as a transformational solution for enterprise customer experience modernization
- Analyze market dynamics competitive positioning (including emerging agentic AI entrants and hyperscalers) and customer needs to inform strategic recommendations and multi-year planning for Connect
- Lead cross-functional initiatives that improve Amazon Connects GTM capabilities operational excellence and business rhythms including field enablement pipeline development and adoption acceleration programs

A day in the life
Youll analyze Amazon Connect adoption data and market trends to identify growth opportunities then translate insights into actionable GTM strategies. Your day involves collaborating with internal stakeholderssales leaders product teams marketing partner organizations and enablementto align on campaigns messaging and field execution. Youll engage directly with customersenterprise C-suite executives and contact center leadersto understand their customer experience transformation needs and position Connects generative and agentic AI capabilities as the solution.

Problems youll solve:

For customers: Articulating the ROI of cloud contact center migration and AI-powered customer service in an increasingly competitive CX landscape

For field teams: Removing sales friction through playbooks tools and competitive positioning against emerging agentic AI entrants and hyperscalers

For the business: Accelerating revenue growth through repeatable scalable GTM motions across enterprise target segments

About the team
The AI Acceleration Business Development team for Amazon Connect is a dynamic high-impact group that sits at the intersection of strategy sales and AI innovation. Our mission is to accelerate Connects growth by developing data-driven go-to-market strategies that drive adoption of Connects generative and agentic AI capabilities unlocking new market opportunities and enabling our field teams to win in an AI-first CX market.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.


- 5 years of working with Core Cloud Technology Services including but not limited to Compute Edge Hybrid Security and/or Networking experience
- 5 years of working with Business Application Technologies including but not limited to End User Compute (EUC) Supply Chain Contact Center as a Service Consumer Data Applications Encrypted Communications and/or Communication Developer Services experience
- 5 years of Go-To-Market Business Development Sales or Consulting experience
- Bachelors degree
- Experience developing strategies that influence leadership decisions at the organizational level

- Experience interpreting data and making business recommendations
- MBA
- Experience selling cloud solutions at a software company or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at IL Chicago - 147900.00 - 200100.00 USD annually
USA MA Boston - 147900.00 - 200100.00 USD annually
USA NY New York - 162700.00 - 220200.00 USD annually
USA WA Seattle - 147900.00 - 200100.00 USD annually