Client Support Specialist IT
Share
Job Location:
Los Angeles, CA - USA
Monthly Salary:
$ 41641 - 77869
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Location
Los Angeles CA (WGC)
Pomona CA (DOC )
Periodic travel to additional Authority facilities may be required.
Position Overview
ICF is seeking experienced Client Support Specialists IT to provide handson enterpriselevel technical support to the Southern California Regional Rail Authority (SCRRA) under Contract SP61425. This role delivers enduser computing support across hardware software and collaboration tools in a fastpaced missioncritical transit environment. The Client Support Specialist will serve as a trusted frontline resource ensuring reliable technology operations for Authority staff while supporting ongoing enhancements and technology modernization efforts.
Key Responsibilities
The Client Support Specialist will:
- Deliver inperson phone and remote helpdesk support for hardware and software issues across multiple facilities.
- Support enterprise enduser environments serving 200 users ensuring timely resolution of incidents and service requests.
- Provision configure and maintain user equipment including desktops laptops tablets smartphones VoIP phones and peripherals.
- Manage mobile device enrollment and support using enterprise MDM platforms.
- Perform asset lifecycle management including procurement coordination inventory tracking assignment retirement and disposal.
- Install configure and troubleshoot local and network printers.
- Support and maintain audio/video conferencing systems and meeting room technologies.
- Create maintain and update user guides SOPs and knowledgebase documentation.
- Provide enduser training including development of job aids and prerecorded training videos.
- Support specialized operational systems including:
- Passenger WiFi and information systems
- Automatic passenger count systems
- Participate in afterhours weekend and emergency support as required.
Technical Environment
Candidates will support a mixed enterprise environment that includes:
- Windows 11
- Microsoft 365 (Outlook Word Excel PowerPoint Teams OneDrive)
- Active Directory (onprem and Azure AD)
- Workspace Mobile Device Management (MDM)
- Trapeze AssetWorks Management
- Masabi JustRide Ticketing Platform
- SiteHelp Desk
- KnowBe4 Phish Alert Platform
- Proofpoint Antispam Platform
- ManageEngine ADManager Plus and Endpoint Central
- VoIP platforms (Jive RingCentral Verizon)
- Apple iOS and Android OS mobile devices
- Crestron Shure and Tesira audio/video systems
Required Qualifications
- 5 years of enterprise IT support experience providing direct enduser computing support in a professional environment.
- 1 or more years of experience supporting large user populations (200 users).
- 1 or more years of experience working with Windows desktop environments Microsoft 365 and Active Directory.
- 1 or more years of experience with mobile device management endpoint support and IT service management tools.
- 1 or more years of experience documenting procedures and communicating technical information to nontechnical users.
- Ability to lift and carry equipment up to 40 lbs
- Valid California Class C drivers license with:
- No more than three moving violations
- No DUIs within the past three years
Preferred Qualifications
- Experience supporting publicsector or transportation environments.
- Familiarity with ticketing passenger information or transit operational systems.
- Experience supporting multiple geographically distributed facilities.
- Strong customerservice orientation with the ability to remain calm in highimpact operational scenarios.
Work Schedule & Commitment
- Fulltime (FTE) defined as 8 hours per day MondayFriday
- Availability for weekends holidays and emergency response as required by the Authority
#LI-CC1
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$41641.00 - $77869.00California Remote Office (CA99)Required Experience:
IC
About Company
About ICF: The Integral Coach Factory is one of the earliest production units of independent India. It was inaugurated by the first Prime Minister of India Pt. Jawaharlal Nehru on 2nd October, 1955. Later the Furnishing Division was inaugurated on 2nd October, 1962 and the production ... View more
