Customer Support Specialist

We power insights for better safer .

Are you ready to be Kin-a-t-i-can Join a global leader in Reg-Tech as a Customer Support & Service Specialist. If youve spent time helping customers navigate products answering tricky questions or making someones day a little easier we want to hear from you.

This role offers the perfect opportunity to expand your customer support expertise while working with a dynamic global team that values technical problem-solving empathetic communication and genuine care for our customers success. If youre passionate about helping customers achieve their goals and thrive in a fast-paced technology-driven environment this role is for you!

This role will be based on site at Kinatico HQ Perth City with our supportive team from Monday to Friday with early start times to support our customers across Australia and New Zealand.

OUR TEAMS STRENGTH COMES FROM EVERYONES INDIVIDUALITY

About you:

• A natural communicator who can explain things clearly and make customers feel heard

• Patient empathetic and genuinely enjoys helping people solve problems

• Comfortable managing multiple conversations at once without dropping the ball on quality

• A methodical problem-solver who works through issues step by step

• Adaptable and open to learning new products processes and ways of working

• Previous experience in a customer-facing role (support hospitality retail admin contact centre) is a plus but not essential

• Confident picking up new software and technology tools

• Exposure to compliance or regulated industries is a plus

DELIVERING THE GOOD STRIVING FOR THE GREAT

Position responsibilities include but are not limited to:

• Support customers across industries including aged care healthcare education and government with their background screening and compliance needs via phone email and chat

• Help customers discover features that make their work easier

• Meet or exceed established SLAs for response times resolution rates and customer satisfaction metrics.

• Work closely with customers to address and resolve issues follow established troubleshooting processes maintain clear and accurate documentation and relay customer feedback and requests to inform product development.

ARE YOU READY TO BE A KINATICAN

Where our passion talent delivery and impact collide our purpose lies. Powering insights for better safer workplaces helping organisations to know their people -- we are a global leader in Reg-Tech. Our technology helps organisations to know their people.

• Comprehensive product training and a supportive team to help you succeed from day one.

• A supportive work environment

• A culture of development and recognition we want our people to thrive!

• Work for an ASX listed company and a leader in Reg-Tech

• Join the company at an incredibly exciting time and enter a world of energy enthusiasm and innovation

• Opportunity to work with cutting-edge support tools and methodologies

• Contribute to product improvement and customer success initiatives

TELL US ABOUT YOURSELF

Apply with your resume (with cover letter appreciated).

Research shows that while men apply to jobs when they meet an average of 60% of the criteria women and other marginalised individuals tend to only apply when they check every box. If you think you have what it takes (a growth mindset) but dont necessarily meet every single point on the job description please still get in touch. Wed love to have a chat and see if you could be a great fit.

Required Experience:

Junior IC