View Job description for Administrative Assistant II, WD Operations
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Job Summary
Reports To:
Director WD Operations
Position Status:
FT - Full-Time
Posted Pay Range:
$18.68 - $23.35
Support Student and Workforce Success as an Administrative Assistant II at CWI!
Are you an organized customerfocused professional who enjoys supporting students and community partners The College of Western Idaho (CWI) is seeking anAdministrative Assistant IIto provide frontline administrative and operational support for Workforce Development programs. This role serves as a key point of contact for students instructors and organizations helping them successfully navigate registration scheduling training and certification processes.
In this positionyoullmanage sensitive records support daily program operations and ensure a positive experience for every individual who interacts with Workforce Development.
Why Join CWI
At CWI Workforce Development plays a critical role in supporting Idahos employers and learners through training credentialing and upskilling opportunities. As an Administrative Assistant IIyoullbe part of a collaborative team that values service accuracy and student successwhile building meaningful administrative experience in a fastpaced missiondriven environment.
Benefits:
CWI offers one of the most affordable and comprehensive benefits packages in higher education including:
Premium healthcare plans
11% employer retirement contributions
Tuition discounts
Generous personal leave
Professional development opportunities
Student & Customer Support:
Serve as the primary point of contact via phone email and in person for Workforce Development
Provideaccurateinformationregardingprograms registration policies and procedures
Assiststudents and organizations with registration basic advising scheduling questions and billing concerns
Conduct basic assessments todeterminecustomer needs and route to appropriate staff or functional areas
Collect and escalate concerns as needed to ensuretimelyresolution
Workforce Development & Program Support:
Provide administrative support to Workforce Development programs and instructional staff
Prepare student completion letters certificates and related documentation
Schedule arrange andfacilitatetesting and exam proctoring as needed
Distribute certifications and support course completion activities
Ensure classrooms are physically prepared for instruction and provide materials to instructors
Records Data & Administrative Operations:
Create process andmaintainconfidential student records files correspondence and billing information
Completeaccuratedata entry and record maintenance in Colleague and other college systems
Prepare and update materials for internal and external communications
Order andmaintainoffice supplies and equipment when applicable
Schedule appointments return customer phone calls andassistwith departmental projects
Collaboration & Institutional Support:
Support college and department events such as orientations meetings and community engagements
Display a cooperative professional attitude while working with staff at all levels
Prepare recommendations for improvements based on policies procedures and prior experience
Convey by words and action the values expected by CWI
Perform other duties as assigned
Work Environment & Scheduling:
This positions schedule may vary based on college needs includingpossible eveningand weekend coverage
Schedule adjustments may be adhoc or permanent depending on operational requirements
WhatWereLooking For:
High school diploma or equivalent
Minimum of two (2) years of administrative assistant or customer service experience in a professional environment
Exceptional customer service and interpersonal skills
Proficiencyin Microsoft Office applications and modern telephone etiquette
Strong verbal and written communication skills with a typing speed of at least 50 words per minute
Ability to handle sensitive and confidential information with discretion
Ability to interpret and apply information from manuals policies and procedures
Ability to draft original instructions reports and business correspondence
Additional Instructions For Applicants:
Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week eligibility for remote work is determined on a case-by-case basis at the hiring managers discretion. All candidates must reside within or be willing to relocate to a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.
All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status gender identity sexual orientation or any other applicable legally protected status.
Required Experience:
Junior IC
