Call center and customer success manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
The Call Center and Customer Success Manager leads inbound and outbound call center operations covering both commercial and service-related customer-facing phone-call and email interactions. The role ensures high-quality customer experience efficient SQL and service case handling and strong collaboration with Marketing Sales and Service teams.
Key Responsibilities- Manage daily inbound and outbound call center operations including technical and commercial inquiries lead qualification and service-related calls/emails.
- Support lead management processes (Raw Leads SQL MQL) and AI outbound-call campaign execution.
- Monitor KPIs including efficiency quality customer satisfaction and SQL conversion performance.
- Drive care plan renewal and cross-selling support contributing to service-related revenue.
- Identify operational improvement opportunities and drive process optimization.
- Lead coach and develop team members.
- Bachelors degree or above; engineering or business background preferred.
- 8 years of experience in call center customer service inside sales or service operations.
- Proven people management experience.
- Strong understanding of customer service and service-related processes.
- Experience with CRM and call center systems.
- Strong communication analytical and stakeholder management skills.
- Fluent in Chinese; working English preferred.
Required Experience:
Manager
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
