Front Desk Manager
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
DoubleTree by Hilton Hotel Portland is proudly managed by StepStone Hospitality a leading hospitality management company dedicated to delivering exceptional guest experiences and fostering team member growth.
We are seeking a professional and customer-focused Front Desk Manager to lead daily front office operations. This role ensures outstanding guest service effective team leadership and smooth front desk performance.
Key Responsibilities:
- Supervise train and support front desk team members
- Deliver exceptional guest service and resolve guest concerns
- Manage staff scheduling and shift coverage
- Oversee check-in and check-out operations
- Monitor reservations occupancy and revenue opportunities
- Ensure compliance with hotel policies and brand standards
- Coordinate with housekeeping and maintenance for room readiness
- Prepare reports and assist with operational planning
Qualifications:
- Previous hotel front desk or hospitality management experience preferred
- Strong leadership and communication skills
- Excellent customer service abilities
- Experience with hotel PMS systems preferred
- Flexible schedule including evenings weekends and holidays
Benefits:
- Competitive salary (based on experience)
- Health dental and vision insurance
- Paid time off
- Employee discounts at Hilton Hotels & Resorts properties
- Career growth opportunities
EOE - All qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Manager
About Company
One of the premier hotel management companies, StepStone exists solely to enhance the value of our clients’ assets. Click here to learn more.
