IT Operations Specialist

JOB SUMMARY
We are seeking an experienced and self-driven IT Operations Specialist to join our growing IT team at Ohio
Valley Electrical Services. Operating across multiple divisions including commercial and industrial electrical
contracting engineering and panel fabrication our IT environment is active varied and continues to evolve.
This role works alongside an existing IT team member collaborating day-to-day on both routine support and
larger infrastructure and systems projects. We are looking for someone who brings genuine technical depth takes
initiative and is comfortable owning their work without needing to be closely managed. Both team members
report directly to the CFO and are equally invested in moving our technology environment forward.

PRIMARY RESPONSIBILITIES
1. Perform hands-on administration and support of company systems endpoints and infrastructure across all
divisions and facilities.
2. Administer and optimize the Microsoft 365 ecosystem including Exchange Online SharePoint Teams
OneDrive Entra ID (Azure AD) and Intune.
3. Manage endpoint deployment configuration and lifecycle using Microsoft Intune ensuring consistent policy
enforcement security compliance and imaging standards.
4. Maintain identity and access governance through Microsoft Entra ID including user provisioning group
policies MFA conditional access and SSO integrations.
5. Build and maintain SharePoint-based environments to support cross-divisional collaboration and document
management.
6. Assist in the planning and design of network and infrastructure solutions for company facilities coordinating
execution with internal staff and vendors as needed.
7. Participate in evaluating implementing and supporting the companys broader software ecosystem spanning
project management human resources training and operations platforms.
8. Contribute to efforts to assess and consolidate software sprawl identifying redundant or underutilized tools
and helping streamline the overall technology footprint.
9. Help establish and maintain IT policies documentation and security standards across the organization.
10. Evaluate and recommend third-party software and vendor solutions supporting licensing management and
vendor relationships.
11. Provide support to users and systems at remote company locations using remote management tools handling
issues effectively without requiring an on-site visit where possible.
12. Work collaboratively with the existing IT team member to balance day-to-day support needs alongside
longer-term improvement projects.
13. Communicate clearly with leadership and end users keeping stakeholders informed on project status issues
and recommendations.

QUALIFICATIONS
Education: Bachelors degree in Information Technology Computer Science Information Systems or a
related field preferred; equivalent hands-on experience will be considered.
Experience: 5 to 7 years of experience in IT systems administration or a similar hands-on technical role.
Demonstrated expertise with the Microsoft 365 platform including SharePoint Entra ID Intune Teams
and Exchange Online.
Strong background in network infrastructure including LAN/WAN switching routing wireless systems
and VPN technologies.
Experience supporting remote or geographically distributed sites including remote desktop and device management tools and the ability to resolve issues effectively without being on-site.
Proven ability to work independently manage competing priorities and see tasks through to completion
without close supervision.
Familiarity with IT operations in a construction engineering or trades-based industry is a plus.
Relevant certifications preferred (e.g. Microsoft 365 Certified: Administrator Expert CompTIA Network/Security CCNA or equivalent).

SKILLS & COMPETENCIES
Technical Skills
Strong working knowledge of Microsoft 365 administration including Entra ID identity management Intune
device management SharePoint and Teams governance.
Proficiency in network infrastructure including routing switching VLANs wireless networking firewalls
and structured cabling considerations.
Working knowledge of cybersecurity best practices including endpoint protection email security MFA
enforcement and vulnerability management.
Experience with Windows Server environments Active Directory DNS DHCP and hybrid identity configurations.
Comfortable working across a broad ecosystem of business software spanning functions such as project
management human resources training and operations.
Experience identifying and addressing software sprawl with an eye toward consolidating redundant tools
and simplifying the overall technology environment.
Proficiency with remote monitoring and management (RMM) tools and remote desktop solutions with
demonstrated experience supporting users and systems at locations that are not within easy driving distance.
Familiarity with IT change management documentation practices and structured troubleshooting approaches.
Work Style & Initiative
Self-directed and motivated able to identify what needs to be done prioritize effectively and follow
through without requiring close direction.
Collaborative team player who works well alongside a peer sharing workload across both reactive support
and proactive project work.
Takes ownership of assigned areas and brings well-reasoned recommendations to leadership rather than
waiting to be told what to do next.
Earns trust through consistent follow-through clear communication and sound judgment.
Comfortable balancing the demands of daily support tickets and longer-horizon infrastructure or systems
projects simultaneously.
Communication & Collaboration
Clear written and verbal communicator able to explain technical concepts to non-technical staff and leadership in plain language.
Builds positive working relationships across departments and divisions with varying levels of technical familiarity.
Maintains strong documentation habits for systems configurations and processes.
Adaptable and composed in a fast-paced multi-division environment with shifting priorities.

GROWTH OPPORTUNITY
As Ohio Valley Electrical Services continues to grow so too will the IT department. This role offers the opportunity
to grow alongside the organization and as the team expands there may be a natural path toward taking on a
lead or mentorship role for future team members.
5 COMPENSATION & BENEFITS
Salary Range: $85000-$95000
Benefits:
401(k) with company matching
Health insurance paid 100% by Employer
Dental and Vision insurance
Paid time off and holidays
Professional development assistance
Profit sharing
Referral program

Required Experience:

Senior IC