Project Coordinator-Specialist-III (Launch Specialist Platform Innovation) 31742

Job Title: Project Coordinator-Specialist-III
(Launch Specialist Platform Innovation)
Client: Confidential Client
Location: Hybrid (Remote Travel In-Office)

Company: Client
Team: Platform Innovation
Location: Hybrid (Remote Travel In-Office)
Reporting To: East Coast Onboarding Lead Platform Operations

The Platform Innovation team is responsible for defining the strategy launching and scaling new initiatives within the Clients white-label restaurant business. This team focuses on building and expanding innovative solutions that enable merchants to operate and grow through the Clients SaaS and digital ordering ecosystem.

The Client is seeking a Launch Specialist to support the onboarding and successful activation of restaurant merchants across the country. This role is highly hands-on and travel-intensive requiring direct in-person engagement with merchants to ensure a seamless onboarding and implementation experience.

You will serve as a key partner to merchants during onboarding working cross-functionally with Sales Account Management Operations Product and Analytics teams to deliver a best-in-class merchant experience from launch through early lifecycle stages.

This is a hybrid role involving remote work in-office collaboration and frequent travel to merchant locations.

• Bachelors degree or equivalent work experience
• 5 years of experience in:
  • Restaurant or bar management
  • Hospitality operations
  • Customer support or service roles
• Strong attention to detail with the ability to execute tasks accurately and on time
• Excellent communication and customer-facing skills
• Proven ability to work cross-functionally across multiple teams
• Highly proactive detail-oriented and comfortable operating at a granular level

• Hands-on restaurant experience (highly preferred)
• Experience with restaurant openings or launch operations
• Background in high-end bartending or hospitality environments
• Spanish fluency (nice to have)

• Lead end-to-end onboarding of restaurant merchants ensuring smooth setup and successful go-live
• Execute onboarding strategies designed to deliver a seamless and high-quality merchant experience
• Travel to merchant locations to support in-person onboarding and implementation

• Train restaurant staff on platform functionality and operational workflows
• Develop and deliver training materials to drive product adoption and ease of use
• Provide real-time on-site support to ensure staff confidence and operational readiness

• Learn and apply platform configurations including digital ordering and SaaS tools
• Oversee implementation of systems and ensure proper setup aligned with merchant needs
• Troubleshoot issues during onboarding and ensure quick resolution

• Act as the primary point of contact during onboarding and early lifecycle stages
• Identify opportunities to improve merchant workflows drive adoption and maximize revenue
• Gather merchant feedback and share insights to improve product and operational processes

• Partner with Sales Account Management Product Operations and Analytics teams
• Ensure alignment across teams to deliver a cohesive onboarding and launch experience
• Contribute to continuous improvement of onboarding processes and tools

• Deliver a high-quality hands-on onboarding experience for restaurant merchants
• Ensure successful implementation and adoption of platform products
• Provide in-person support and training at merchant locations
• Drive operational excellence and continuous improvement in onboarding workflows
• Adapt quickly in a fast-paced evolving environment

• Hybrid role (remote in-office collaboration)
• Significant travel required (local and national)
• Frequent on-site work at restaurant locations

• Strong hospitality background with hands-on operational experience
• Comfortable working in fast-paced on-the-ground environments
• Skilled at training onboarding and supporting non-technical users
• Naturally proactive detail-oriented and execution-focused
• Passionate about improving merchant experience and operational efficiency