Plumbing Manager

At Great Dane Heating Cooling Plumbing & Electrical weve built a reputation for excellence in home services. As we are expanding our residential plumbing were looking for a seasoned hands-on Plumbing Manager or Field Supervisor whos ready to lead build and help grow this exciting trade at Great Dane

Position Overview:

This is a career-defining opportunity for an ambitious Plumbing leader to lead their team implement best practices and shape the future of residential Plumbing services in our community. This is not a 100% office role. Our Leaders are in the field and are excited about being able to help support our team and drive revenue.

Position Entails:

Leadership and Management:

• Lead and manage a team of plumbing technicians and support staff.
• Develop and implement training programs to ensure technical proficiency and safety compliance.
• Conduct regular performance evaluations and provide constructive feedback.

Operations:

• Oversee daily operations to ensure efficient and effective service delivery.
• Manage scheduling and dispatching of technicians for service calls and installations.
• Ensure all work is completed to company standards and customer satisfaction.
• Drive and improve Trade and Company Specific KPIs.

Customer Service:

• Maintain high levels of customer satisfaction through effective communication and prompt resolution of service issues.
• Handle customer inquiries complaints and service requests in a professional and timely manner.

Financial Management:

• Prepare and manage budgets forecasts and financial reports.
• Monitor expenses and implement cost-saving measures without compromising quality.
• Ensure accurate and timely billing and invoicing.

• Ensure compliance with all relevant health and safety regulations.
• Implement and enforce company policies and procedures.
• Stay updated on industry trends regulations and best practices.

What Does It Take

• Licensed Journeyman Plumber in State of Michigan. Able to test for Masters License within One Year.
• Minimum 6 years of residential Plumbing experience including leadership or supervisory roles.
• Proven track record of team building mentoring and department growth.
• Strong communication and organizational skills.
• A passion for delivering quality work and exceeding customer expectations.
• Valid drivers license with clean record.
• Ability to pass background check and drug screen.
• Service Titan experience desired

Why Great Dane

• Aggressive base salary w/ additional incentives and bonuses
• Benefit eligible day one - medical vision and dental!
• Employer provided life insurance policy
• 401K with a Company Match
• Parental and Bereavement Leave
• Employer Sponsored short- and long-term disability
• Paid holidays a floating holiday and PTO

About Great Dane:

Great Dane a leading provider of HVAC Plumbing & Electrical services we take pride in our commitment to excellence and customer satisfaction. We are committed to delivering 5-star service to communities in Macomb and Oakland County. Our team enjoys a positive work environment transparent communication and competitive compensation. We are looking for a team member who is excited to provide top-notch service and solutions to our residential customers.