Loan Officer
Job Summary
Main Task
Serve Gold Loan customers by handling the end-to-end transactions while ensuring the customer gets the most optimal service.
Source new customers from open market through BTL marketing and customer calling.
Areas of Responsibility
Serve Gold Loan customers by handling the end-to-end transactions while ensuring the customer gets the most optimal service.
Source new customers from open market through BTL marketing and customer calling.
Areas of Responsibility
Generating leads
1. By conducting BTL marketing
2. Call inactive and other prospective customers.
3. Responsible for conversion of leads generated
1. By conducting BTL marketing
2. Call inactive and other prospective customers.
3. Responsible for conversion of leads generated
KRA
Adherence of timeliness (fulfilling the appointment within a specified time)
Proper adherence to process and policies to facilitate smooth functioning (zero spurious)
Quality of service
Number of leads generated through customer visit/calls and conversion %
Proper adherence to process and policies to facilitate smooth functioning (zero spurious)
Quality of service
Number of leads generated through customer visit/calls and conversion %
Experience 1 years of experience in gold loan