Senior Business Value Specialist Amazon Connect, Cloud Economics
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Are you a customer-obsessed business development leader with a track record of building new strategic motions and translating complex financial models into executive decisions Do you have the depth to quantify the ROI of AI-powered contact center transformation and the influence to drive customer commitment at the C-suite level Are you energized by designing the financial models and methodologies that become the standard for how AWS sells AI adoption at scale Join the AWS Cloud Economics Connect team as a Senior Business Development Manager.
As AWS and Amazon Connect continue to grow rapidly we are seeking a Senior Business Development Manager to join the Cloud Economics Connect this role you will design build and own the financial models and methodologies that power Amazon Connects AI adoption motion creating the economic foundation that enables AWS field teams to articulate the value of Connect Customer AI with consistency rigor and scale.
You will work directly with high-value Connect customers globally partnering with cross-functional teams of AI Specialists Customer Success Specialists AI Architects and Data Scientists who embed with customers in focused deployment cycles to compress time-to-value. Your models and methodologies will be the financial backbone of every customer engagement.
Key job responsibilities
Design and build the core financial models and ROI methodologies used across all Amazon Connect AI adoption engagements establishing a repeatable scalable framework for quantifying the business impact of transitioning into Amazon Connect Customer AI.
Develop customer-specific value hypotheses by assessing baseline contact center operations AI optimization potential and projected business outcomes producing financial analyses that are rigorous enough to withstand CFO scrutiny and clear enough to drive executive alignment.
Build and continuously refine a suite of ROI tools playbooks and benchmarks that enable value conversations at scale multiplying your methodology well beyond direct engagements.
Drive executive-level value presentations alongside AI Specialists building alignment with customer CX and AI leadership on target-state economics business objectives and the financial bridge needed to close the gap between adoption and realized value.
Define the measurement framework for AI optimization impact establishing the methodology for quantifying containment rates from agentic self-service handle time reduction from agent assist contact deflection and cost-per-serviced-contact improvement across a diverse customer base.
Own the business development reporting framework designing the metrics models and tracking methodology that measure program financial outcomes and inform product roadmap prioritization program scaling and executive business reviews.
A day in the life
The Senior Business Development Manager on the Cloud Economics Connect team is the architect of the value models and methodologies that drive Amazon Connects AI adoption. On a given day you might be designing a new ROI framework for a strategic Connect customer pressure-testing financial models against revenue neutrality constraints or sitting alongside an AI Specialist in a VP-level customer meeting to walk through the economics of an AI adoption roadmap you built. You turn contact center economics containment rates handle time reduction cost-per-contact improvement ARR impact into financial models that are both analytically defensible and executively compelling. You think beyond the individual engagement your goal is to build methodologies that scale so that every AWS field team member can walk into a Connect AI conversation armed with the same rigor and confidence. You dont wait to be asked you identify the gaps in how we measure and communicate value build the models that close them and set the standard for the team.
About the team
The Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.
- 5 years of Go-To-Market Business Development Sales or Consulting experience
- 5 years of working with Business Application Technologies including but not limited to End User Compute (EUC) Supply Chain Contact Center as a Service Consumer Data Applications Encrypted Communications and/or Communication Developer Services experience
- 5 years of working with Enterprise Application Modernization and Migration technologies including but not limited to Mainframe Serverless Containers or Cloud Operations experience
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience explaining complex technical concepts to various business and technical audiences
- Experience interpreting data and making business recommendations
- Experience identifying negotiating and executing complex legal agreements
- Experience with Contact Center technology transformation initiatives and the impact AI drivers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As AWS and Amazon Connect continue to grow rapidly we are seeking a Senior Business Development Manager to join the Cloud Economics Connect this role you will design build and own the financial models and methodologies that power Amazon Connects AI adoption motion creating the economic foundation that enables AWS field teams to articulate the value of Connect Customer AI with consistency rigor and scale.
You will work directly with high-value Connect customers globally partnering with cross-functional teams of AI Specialists Customer Success Specialists AI Architects and Data Scientists who embed with customers in focused deployment cycles to compress time-to-value. Your models and methodologies will be the financial backbone of every customer engagement.
Key job responsibilities
Design and build the core financial models and ROI methodologies used across all Amazon Connect AI adoption engagements establishing a repeatable scalable framework for quantifying the business impact of transitioning into Amazon Connect Customer AI.
Develop customer-specific value hypotheses by assessing baseline contact center operations AI optimization potential and projected business outcomes producing financial analyses that are rigorous enough to withstand CFO scrutiny and clear enough to drive executive alignment.
Build and continuously refine a suite of ROI tools playbooks and benchmarks that enable value conversations at scale multiplying your methodology well beyond direct engagements.
Drive executive-level value presentations alongside AI Specialists building alignment with customer CX and AI leadership on target-state economics business objectives and the financial bridge needed to close the gap between adoption and realized value.
Define the measurement framework for AI optimization impact establishing the methodology for quantifying containment rates from agentic self-service handle time reduction from agent assist contact deflection and cost-per-serviced-contact improvement across a diverse customer base.
Own the business development reporting framework designing the metrics models and tracking methodology that measure program financial outcomes and inform product roadmap prioritization program scaling and executive business reviews.
A day in the life
The Senior Business Development Manager on the Cloud Economics Connect team is the architect of the value models and methodologies that drive Amazon Connects AI adoption. On a given day you might be designing a new ROI framework for a strategic Connect customer pressure-testing financial models against revenue neutrality constraints or sitting alongside an AI Specialist in a VP-level customer meeting to walk through the economics of an AI adoption roadmap you built. You turn contact center economics containment rates handle time reduction cost-per-contact improvement ARR impact into financial models that are both analytically defensible and executively compelling. You think beyond the individual engagement your goal is to build methodologies that scale so that every AWS field team member can walk into a Connect AI conversation armed with the same rigor and confidence. You dont wait to be asked you identify the gaps in how we measure and communicate value build the models that close them and set the standard for the team.
About the team
The Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.
- 5 years of Go-To-Market Business Development Sales or Consulting experience
- 5 years of working with Business Application Technologies including but not limited to End User Compute (EUC) Supply Chain Contact Center as a Service Consumer Data Applications Encrypted Communications and/or Communication Developer Services experience
- 5 years of working with Enterprise Application Modernization and Migration technologies including but not limited to Mainframe Serverless Containers or Cloud Operations experience
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience explaining complex technical concepts to various business and technical audiences
- Experience interpreting data and making business recommendations
- Experience identifying negotiating and executing complex legal agreements
- Experience with Contact Center technology transformation initiatives and the impact AI drivers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 162700.00 - 220200.00 USD annually
USA VA Arlington - 147900.00 - 200100.00 USD annually
USA WA Seattle - 147900.00 - 200100.00 USD annually
Required Experience:
Senior IC
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