Enterprise Technology Support Engineer

WHO WE ARE

Optiver is a global market maker founded in Amsterdam with offices in London Chicago Austin New York Sydney Shanghai Hong Kong Singapore Taipei and Mumbai. Established in 1986 today we are a leading liquidity provider with close to 2000 employees in offices around the world united in our commitment to improve the market through competitive pricing execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital at our own risk trading a wide range of products: listed derivatives cash equities ETFs bonds and foreign currencies.

Optivers Sydney office is one of the primary players within Asian markets trading a range of products. Established in 1996 were an active participant on the Hong Kong Korea Singapore Taiwan and Japan exchanges and act as Optivers APAC head office.

WHAT YOULL DO
As an Enterprise Technology Support Engineer in our Sydney office youll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities aimed at delivering top-notch IT support and creating a technologically optimized work environment. Key aspects of your role include:

• User support excellence: Serve as the primary contact for IT-related requests incidents and issues ensuring rapid resolution and minimal business impact.

• Relationship and trust building: Develop strong connections with users and key stakeholders understanding their needs to maintain an optimised IT environment.

• Lifecycle IT management: Handle the complete IT lifecycle for users from onboarding to offboarding ensuring a smooth start and finish to their tenure.

• Proactive environment management: Implement alert systems and analyse trends to prevent IT issues maintaining a stable and efficient work environment.

• Process standardisation and self-service: Streamline IT processes and develop self-service resources enabling users to solve common issues independently.

• Security and compliance: Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies.

• Projects: Contribute to projects that enhance the IT environment and user experience prioritising impactful improvements.

• Hardware and workplace IT: Oversee user-facing hardware and support IT setups for office expansions where applicable ensuring technological readiness and productivity.

• Enterprise IT solutions: Analyse and recommend solutions for user-facing technologies collaborating with extended IT teams for seamless service delivery.

Your role is a blend of technical acumen and interpersonal skills aimed at creating a resilient user-friendly IT landscape that supports the companys goals and enhances productivity.

• A performance-based bonus structureunmatchedanywhere in the industry. We combine our profits across desks teams and offices into a global profit pool fostering a truly collaborative environment.

• The chance to work alongside diverse and intelligent peers in a rewardingenvironment.

• Training mentorship and personal development opportunities.

• Daily breakfast lunch and an in-house barista.

• Gym membership plus weekly in-house chair massages.

• Regular social events including a company trip every two years.

• Guided relocation a competitive relocation package and visa sponsorship where

DIVERSITY STATEMENT

Optiver is committed to diversity and inclusion. We encourage applications from candidates of all backgrounds and welcome requests for reasonable adjustments during the process.

Questions Get in touch with the recruitment team at .