Compliance Officer JBC Geelong

• Are you passionate about making a positive difference in your local community

• Salary: $42.60 per hour

• Assist customers to live independently in their home keeping them safe and connected to their community.

Just Better Care Geelong is seeking a permanent full-time Compliance Officer to join our caring and dynamic office this role youll help us deliver consistently high-quality services to our clients and their families by ensuring we meet the requirements of the Aged Care Act 2024 and the Aged Care Quality and Safety Strengthened Standards.

As Compliance Officer youll coordinate staff training and our Learning Management System (LMS) and oversee third-party contract compliance including associated provider arrangements all in line with Just Better Cares values policies procedures and systems. Youll make sure every staff member holds the required employment screening and competencies and youll work closely with our Operations Manager providing compliance guidance audit findings and risk insights that strengthen our HR processes and workforce governance.

Alongside these compliance responsibilities youll provide general administration and customer service support coordinating service delivery through our team of Community Support Workers when required. As the key point of contact for Community Support Workers and Care Partners youll play a vital part in making sure our clients receive the right care at the right time.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services supporting people to live independently. For over 15 years we have been supporting older people and people living with disability to live independently in their own homes and stay connected to their local community.

Our friendly compassionate and experienced team makes this possible.

Duties and responsibilities include:

• HR compliance

  • Shares status of new applicants recruitment screening and/or compliance checks with relevant team leader/manager (e.g. police checks NDIS worker screening check working rights qualifications driver licence etc)
  • Monitors employee compliance and produces regular HR compliance reports using AlayaCare.
  • Updates employees files with up-to-date compliance documentation and ensures AlayaCare Employee Profile is up to date
  • Follows up employees will expiring compliance documents as per the JBC Business Operating System.

  Education and training coordination

  • Generates monthly LMS reports and monitors staff compliance with mandatory training requirements
  • Coordinates annual mandatory refresher training as per Just Better Care policies and procedures including (but not limited to) manual handling medication management infection control hand hygiene elder abuse and diabetes management)
  • Supports the delivery of orientation and onboarding training for new staff in collaboration with Human Resources team
  • Identifies opportunities for additional staff training and contributes to the annual training calendar and continuous improvement in workforce capability.
  • Completed training is scheduled in on the AlayaCare Employee Profile in order for staff to be paid accordingly.

  Associated providers (third-party) and brokerage contract management

  • Manages contracts with contractors (i.e. associated providers) ensuring that all agreements remain current and that required documentation is maintained and compliant.
  • Coordinates the onboarding process for new associated provider following the Just Better Care procedures
  • Establishes brokerage contracts for new providers and conducts monthly compliance checks
  • Conducts regular contractor compliance checks and maintains accurate records of all associated providers (third-party) contract documentation

  Scheduling team support

  • Answering incoming phone calls and providing information to the caller if possible or transferring to the appropriate staff member or recording a message and communicating this to the appropriate staff member;
  • Provide supervision support and direction to field staff;
  • Monitoring the main email inbox and actioning requests in a timely manner when requested by the senior coordinator or management;
  • Assisting with scheduling staff to support visits including changing or creating new support visits and notifying the client and staff member of the change;
  • Monitoring and maintaining up to date client information in files as required by brokerage companies or JBCG staff.

  General Administrative Duties

  • Provides other administrative support duties within the office as required and directed by management (e.g. this may include but is not limited to scanning printing and mail outs
  • Answers the telephone and assists with customer service and field staff support when the Coordinators are busy
  • All duties are carried out in accordance with JBCG policies procedures and the Just Better Care Quality Management System.
  • Maintain appropriate Work Health and Safety (WHS) practices
  • Actively attend and participate in meetings and training sessions as required
  • Actively participate in the preparation of internal and external auditing processes
  • Undertaking other duties as may be requested by the Franchise Owner for delivery of services

What you will need:

• • Current Criminal Record Check Clearance
  • Demonstrated experience in a compliance administration or coordination role
  • Strong organisational skills with the ability to manage multiple tasks and deadlines
  • High level of attention to detail and accuracy in record keeping
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office Suite and the ability to learn new software systems (e.g. LMS AlayaCare)
  • Ability to work both independently and as part of a team
  • Understanding of or willingness to learn aged care compliance and regulatory requirements
  • Two professional references

  Desirable

  • Experience in aged care community care or a related health or disability sector
  • Familiarity with the Aged Care Quality Safety Standards and/or Support at Home (SAH) framework
  • Experience with Learning Management Systems (LMS) especially Tortal Training
  • Certificate III or IV in Business Administration or a related field

Next steps:

If you would like to join our growing team and become part of our friendly professional network please apply today by clicking on Apply.

Possible starts with you!