Dispatcher

At CTS a New Charter Company we are seeking a part-time Dispatcher in Sparta IL (in other companies this person could hold the title of Service Dispatcher Dispatch Coordinator Help Desk Coordinator) to coordinate service requests and ensure timely technician dispatch and ticket resolution.

This is an onsite role based in Sparta IL.

Hours: Part-time Maxmium of 29 hours per week

In this role you will collaborate with clients and internal technicians using ticketing systems to manage service requests prioritize and assign tickets and oversee scheduling and dispatch operations while maintaining high service standards.

To be successful in this role you will effectively manage incoming service requests maintain accurate ticket records and ensure all work is properly assigned and tracked through completion. Demonstrate strong communication skills multitasking ability and attention to detail while supporting billing readiness and contract compliance.

We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role we encourage you to apply.

General job duties include:

• Triaging and assigning tickets

• Dispatching technicians to client sites

• Overseeing and managing service tickets

• Answering client phone calls and providing customer support

• Handling service order calls and follow-ups

• Ensuring tickets are ready for billing and covered under contract

Required Experience:

• Typing and Microsoft Office skills

• Strong communication and customer service experience

• Ability to multitask and manage time effectively

Preferred Experience:

• Experience with ticketing systems

• Interest or familiarity with technology

Compensation:

The compensation is expected to start at $18.00/hr. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.