Dispatcher Warehouse Las Vegas

Position Overview:

The Dispatcher (WO) is responsible for receiving equipment orders and sending drivers to pick up and drop off goods to a wide variety of venues during regular standard and off standard working hours. Accountable for logistics efficiencies and communicating essential information to drivers and customers. This position reports to the Warehouse Operations Manager.

Key Job Responsibilities:

Customer Service:

Provide superior customer service and strive to exceed the needs and expectations of internal and external customers

Maintain a positive relationship with all drivers and customers through effective communication and interaction

Ensure drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily

Communicate with customers on deliveries due to delays weather and equipment issues

Coordinate dispatch and delivery activities between drivers and customers

Equipment Handling & Maintenance:

As needed assist warehouse team with pulling receiving and transportation of equipment

Ensure all equipment is in good condition for deliveries

Ensure order accuracy

Vehicle Maintenance:

Ensure that vehicles are well maintained by scheduling service appointments as required

Ensure Driver Vehicle Inspection Logs are performed before each trip

Ensure general maintenance supplies are on hand (e.g. wiper fluid DEF etc.)

Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles

Ensure that delivery trucks are kept clean free of debris and maintained daily

GPS/Routing:

Ensure drivers are following set routes by dispatch for optimal production

Provide directions from location to location when needed

Provide management with reporting on fleet and drivers

Maintain current fleet and driver information on Fleetmatics system

Create balanced routes for optimal driver/truck production and fleet efficiency

Monitor live routes for optimal route and traffic condition

Confirm drivers are operating in a manner that consistently reflects Encore values

Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks

Managing and Monitoring of manual and/or electronic log books

Job Qualifications

High School Diploma / GED

3 years of transportation or logistics experience (fleet management preferred).

Basic Audio-Visual Experience

Basic Computer Skills

Exceptional customer service skills

Understand hours of service rules and regulations

Ability to lead the organization in a safe efficient and caring manner

General knowledge of vehicle inspection and maintenance

Ability to give receive and follow written and/or oral instructions

High level of composure and good stress management skills

Alert focused and detail-oriented

Proficient using GPS and other routing systems

Knowledge of CDL / non-CDL rated equipment and thresholds

Understanding of air mile rules for both CDL and non-CDL drivers

Have knowledge and understanding of DOT rules and regulations

Ability to work both independently and cooperatively

Good communication skills both written and verbal with internal and external customers

Ability to work safely with high degree of quality

High degree of team work with customers peers and managers

Ability to use and understand automated routing software

General competencies skills in smart phone use

Superior customer service skills

Demonstrate integrity in all areas

A sense of ownership and responsibility for safety and timeliness

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

For more information on our Competency Group refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling on an individual venue or a representation of venues in that city or area. When in the Warehouse work will be completed in an environment with exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days evenings weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.