AH Customer Service JB 10
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
To develop systems processes and management practices for Mouda plant to enhance sales turn over and customer satisfaction through effective application of the system including processes for assurance of conformity of product and continual improvement of the system
Job Context & Major Challenges
Job Context:
Hindalco the flagship company of the Aditya Birla Group has several vertically integrated Businesses from Bauxite extraction till rolling of Aluminium Ingots into Sheet Products Foil Products and extruded the entire value chain the Foilstock of Mouda FRP will be used as input to Mouda Foil Production. Mouda Foil is earmarked to produce the thinnest Foil gauge to cater the end use in Cigarette foil Tetra pack foil and House Foil. Also it caters the end use of Laminated Foil for Pharmaceutical & Confectionaries packaging apart from the bare Foil market
Job Challenges:
1. Achieving quality standard due to ever changing customer requirement.
2. Achieving environment standard due to stringent environment law
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Develop the systems for measurement & continual improvement of internal & external customer satisfaction | Customer Complaint Handling. Customer feedback analysis. Sales Return analysis and action plan. Investigate complaints and do corrective action |
| KRA2 | Guide Process Engineers to implement projects to reduce internal & external rejections | Monitor and analyze recovery and rejections coil wise and do corrective action. |
| KRA3 | Carry out responsibilities of Management Representative for Integrated Management System & Steer the Quality System in the Unit. | Establish document & facilitate implementation and maintenance of Quality Management System for certification and recertification. Plan Internal Audit and invite External Certifying Agency for Audit. Convene Management Review Meeting. Impart IMS Training. |
| KRA4 | Plan & implement systems for new product/customer developments in Foil. | To prepare SOP for new product in foil. To take trial of new product in coordination with Head Operations |
Required Experience:
Manager
About Company
Discover a world of financial solutions at Aditya Birla Capital – your trusted partner for investments, insurance, loans, and a wide range of financial services in India.
