Engineer Service delievery

Black Box

Job Location:

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Description

L1Engineer (ITSM)

Job Description

Qualification : B.E/(CSE/ECE/IT)/MCA/MSc(CS)

Desirable Certification : OEMspecificusertrainingcertificationsforITSM/ITAMtools

Experience : Minimum 2 years experience in providing first-level support in ITinfrastructure and service desk operations with

basic understandingof Incident Request & ITAsset management.
Ability to raise update assign and escalate service tickets as per SOPs
FamiliaritywithITSMinterfacesandportalusage

Responsibilities :

Monitorticketqueuesanddashboards
Performinitialcategorizationandassignmentoftickets
Providebasictroubleshootingandresolutions
EscalatecomplexandunresolvedissuestoL2/TeamLead
Ensureaccurateandtimelyticketupdate
Communicatewithusersforticketstatusand resolution
Coordinatemaintenanceactivitiesasperbanksrequirement
Useraccessreportingto L2
Providedailyreportofdevicehealthstatusandconfigurationchanges
Providereportsonanyalarms/events
ProvideinputstoL2engineersforissueresolutionconsultingIT infrastructureplanningandchangemanagement
Coordinate with service providers NOC Data Centre etc.for issue resolution and activities
Anyotherworkrelatedtothetoolsasassignedbybank

Required Experience:

DescriptionL1Engineer (ITSM)Job DescriptionQualification : B.E/(CSE/ECE/IT)/MCA/MSc(CS)Desirable Certification : OEMspecificusertrainingcertificationsforITSM/ITAMtoolsExperience : Minimum 2 years experience in providing first-level support in ITinfrastructure and service desk operations withbasic un...

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About Company

Black Box

Black Box® is a trusted IT solutions provider delivering cutting-edge technology products and world-class consulting services to businesses across the globe.

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