Fraud & Dispute Specialist

Position: Fraud & Dispute Specialist

Location: Headquarters (132nd & Pacific St.)

Department Hours: Hours may rotate between Monday - Friday 7am to 6pm and rotating Saturdays.

Summary:

Centris Federal Credit Union is dedicated to providing exceptional products/services to our valued customers. With a strong commitment to integrity and customer satisfaction we strive to maintain a secure and trustworthy environment for our clients. Our Fraud & Disputes Specialist plays a critical role in our mission to be a trusted life-long financial partner. This position has primary responsibility to accurately research process and resolve reported Debit Card Dispute claims serving as a specialist in Visa regulations Regulation E provisions and dispute rules for regional networks used by Centris FCU.

Responsibilities:

• Investigate and research reported Debit Card Fraudulent Use Dispute and Purchase Dispute Claims
• Process chargeback items through chargeback system and send the required chargeback documentation to the processor.
• Resolve Dispute Claims in accordance with Regulation E Visa Rules and internal Centris policies.
• Directly contact and effectively communicate with members internal staff merchants other financials or other resources to validate information and/or transactions to resolve Dispute Claims.
• Participate in the creation and update of procedures accordingly with changes or implementation of new process or systems.
• Maintain familiarity with ATM Networks and Visa rules regulations and operating procedures to ensure timely resolution of chargeback and potential chargeback items.
• Provide support to internal and external resources for any requests for assistance regarding the Debit Card channel.
• Perform additional duties to support operational functions within the Payments division inclusive of (but not limited to): Card Operations ATM Operations Instant Issue Support and Cash Advance Support.

Requirements:

• Must have an Associates degree in Accounting or equivalent work experience.
• Must have two years experience in a financial institution or card operations.
• Must have at least one year of customer/member service experience (experience within a financial institution is preferred).
• General knowledge of ATM/Debit card operations in areas such as fraud prevention Dispute Claim processing Visa Processing Rules and Regulation E preferred.

Required Experience:

IC