Sales Operations Manager — Sam's Club

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

The Sales Operations Manager serves as the primary operational resource for driving revenue and margin performance across assigned retail accounts. This role owns demand planning inventory management purchase order execution POS and trend analysis and trade spend management. The Sales Operations Manager acts as a real-time business monitor interpreting data identifying emerging issues and opportunities and mobilizing internal cross-functional partners to respond with speed and precision.

Core Responsibilities

• Serve as a primary liaison between the Sams Club account and internal teams translating account-specific needs into actionable priorities and ensuring consistent timely communication across stakeholders.
• Own long-range forecasting (1218 months) sales flow and inventory planning in partnership with demand planning operations and sales teamswith particular focus on mitigating risk around high-velocity tentpole events.
• Managemultipleforecasting systemsactioningagainst updatesto inventory flows promotional plans pricing structures and data governance for both new and existing SKUs.
• Coordinate withanalyst strategic sales and demand planning teams to track promotional performance recalibrate forecasts and develop forward-looking shipment strategies.
• Partner with Strategic Sales and Analytics to deliver channel-specific promotional guidance and ensure alignment between national initiatives and account-level execution.
• Support trade-spend optimization and healthy revenue growth byleveragingspend tools and aligning promotional investments with EBITDAobjectives.
• Contribute to sales strategy development and executioncontinuously analyzing sales and operational performance to surface insights and drive improvement.
• Lead weekly customer meetings and delivertimelyfinancial updates ad hoc reporting and structured business reviews with clear data-driven recommendations.
• Build compelling internal and customer-facing presentations and strategic decks whilemaintaininga strong working knowledge of key product categories and the competitive landscape.
• Bring intellectual curiosity and creative problem-solving to every challenge identifying non-obvious solutions and continuously raising the bar on operational excellence.

Qualifications & Requirements

• Bachelors degreerequired;concentration in Business Finance or a related field preferred.
• 5years of experience in demand planning supply chain management business analytics or a financial role within the consumer products industry.
• Demonstrated ability to synthesize insights across multiple complex data sets and translate findings into clear decision-making frameworks.
• Proventrack recordof thriving in a collaborative cross-functional team environment.
• Prior operational or sales experience with a large-format retailer (Costco or Sams Clubexperience strongly preferred).
• Advancedproficiencyin the Microsoft Office Suite; strong analytical skills and exceptional attention to detail.
• Excellent communication organizational project management and interpersonal skills.
• Ability to manage competing priorities and execute effectively in a fast-paced deadline-driven environment with a consistent positive attitude.
• Willingnessto travel approximately 20% for corporate events and visits toSharkNinjaHQ (Needham MA).