Mortgage Satisfaction Specialist

If you are ready to join a company that truly cares about its employees our members and our community then you have come to the right place!

Summary of Role:

The Mortgage Satisfaction Specialist obtains and follows-up on all required Recorded Mortgages Final Titles and Insuring Documents in a timely manner logging them into various platforms and forwards to the intended Investors as applicable.

Essential Job Functions/Responsibilities:

• Responsible for ensuring the mortgage lien is removed from the property once a loan is fully paid off

• Preparation of mortgage discharges based on county requirements. Review for accuracy and completeness

• Confirm the mortgage discharge has been filed correctly with the appropriate county to legally release the lenders lien on the property

• Maintain accurate database of discharge recording fees to ensure Mortgage Servicing Representatives and Cashiering staff can provide accurate payoff quotes

• Process and request shortage and overage payment from county clerks. Process the associated transaction in DNA to facilitate the handling of the shortage or overage.

• Assist with follow up related to outstanding SONYMA documents

• Handle inquiries from borrowers title companies or mortgage or credit union staff related to mortgage discharges. Research and resolve any requests for verification that discharge of mortgage has been appropriately prepared and filed

• Ensure compliance with any relevant New York state or federal guidelines related to the timely filing of mortgage discharges

• Assist with departmental duties including as a backup to the Mortgage Servicing Clerical Assistant

Minimum Job Qualifications:

• Two or more years of experience related to the mortgage loan process including any previous experience with mortgage documents and the mortgage satisfaction process

• Strong attention to detail

• The ability to communicate directly with borrowers lenders and other third parties

• Working knowledge of all internal programs and applications Encompass Fiserv DNA MSP

• Working knowledge of Microsoft product suite particularly Excel Word Outlook

Starting Compensation:$20.00 - $22.00/hr. plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law.

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