Application Support Specialist (Clearance Required)

Key Responsibilities

• Provide Tier 3 technical support for SWFT and FTS applications and services

• Lead and participate in incident response including issue identification rootcause analysis mitigation and resolution

• Perform defect triage analyzing reported issues validating defects and coordinating with development and engineering teams

• Monitor system health and performance using monitoring and logging tools

• Document incidents resolutions and troubleshooting steps in ServiceNow

• Support operational handoffs and escalations during extended support hours ( ET)

• Collaborate with Tier 1 and Tier 2 teams to resolve complex issues and prevent recurring incidents

• Assist with operational readiness activities maintenance events and system updates

• Contribute to continuous improvement by identifying trends risks and process enhancements

Required Qualifications

• Active Top Secret clearance with SCI eligibility

• 1 year of experience providing technical or operational support in a production environment

Preferred Qualifications

• Experience with incident management and defect triage

• Handson experience using ServiceNow for ticketing and incident tracking

• Familiarity with monitoring and logging tools (e.g. application logs system dashboards alerting tools)

• Ability to troubleshoot complex issues across applications services and workflows

• Experience supporting SWFT and/or FTS systems

• Prior Tier 3 or escalationlevel support experience

• Exposure to ITILbased operational processes

• Experience supporting missioncritical or highavailability systems

Professional Skills

• Strong written and verbal communication skills

• Ability to work independently and as part of a crossfunctional support team

We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.