Digital Health Officer (Temp)

Jhpiego an affiliate of Johns Hopkins University is implementing digital health solutions to strengthen Maternal and Child Health (MCH) service delivery across supported facilities and communities. As part of ongoing program expansion Jhpiego seeks a Digital Health Officer to support the integration of the Viamo platform into existing digital health systems to improve client engagement service uptake and real-time data use.

The Digital Health Officer will lead the design configuration and deployment of Viamo-based communication workflows (IVR SMS USSD) ensuring interoperability with existing systems such as EMRs and national reporting platforms while supporting program teams in effective adoption and use.

System Integration and Configuration

• Serve as focal person liaising with Viamo
• Lead integration of Viamo with existing health information systems (e.g. EMR DHIS2).
• Design and implement APIs and data exchange mechanisms for seamless interoperability.
• Configure automated workflows for MCH use cases (e.g. ANC reminders immunization tracking postnatal follow-ups).
• Ensure data validation synchronization and integrity across systems.
• Troubleshoot and resolve integration and deployment issues.

Workflow Development and Content Deployment

• Develop and deploy IVR scripts SMS campaigns and USSD applications aligned with MCH program goals.
• Support localization of content (language cultural appropriateness literacy considerations).
• Optimize user interaction flows for improved client engagement and retention.

Stakeholder Engagement and Coordination

• Work closely with program M&E and ICT teams to gather requirements and translate them into technical solutions.
• Coordinate with Viamo technical teams and external partners to ensure smooth implementation.
• Provide regular updates on progress risks and mitigation strategies.

Capacity Building and Training

• Train healthcare workers program staff and stakeholders on Viamo tools and workflows.
• Develop user manuals SOPs and training materials.
• Provide post-deployment support and mentorship during rollout.

Testing Deployment and Optimization

• Conduct system testing including user acceptance testing (UAT).
• Support pilot implementation and phased rollout across selected locations.
• Monitor system usage performance and user engagement metrics.
• Recommend and implement system improvements based on data and feedback.

Deliverables

• Fully integrated Viamo platform with existing health systems including API documentation.
• Configured and deployed IVR SMS and USSD workflows for MCH interventions.
• Technical architecture and system integration documentation.
• Training materials SOPs and user guides for program and technical teams.
• Pilot implementation report including lessons learned and scale-up recommendations.
• System testing reports (UAT integration testing).
• Monitoring reports on system usage performance and engagement metrics.
• Final implementation report detailing outcomes challenges and recommendations.
• Trained state and facility teams on the use of Viamo-supported workflows.

Required Qualifications:

• Bachelors or masters degree in computer science Health Informatics or a related field.
• 5 years of experience in digital health system implementation and integration.
• Proven experience with:
  • API development and system interoperability (REST JSON webhooks)
  • Integration of mobile engagement platforms (e.g. Viamo RapidPro or equivalent)
  • Health information systems (e.g. DHIS2 EMRs)
  • SMS IVR and USSD technologies
  • Data management validation and reporting systems
  • Training and capacity building for health workers
  • Strong documentation and stakeholder communication skills

Jhpiego offers competitive salaries and a comprehensive employee benefits package.

Please apply at must submit a single document for upload to include: cover letter resume and references.

For further information about Jhpiego visit our website at z

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer

Jhpiego a Johns Hopkins University affiliate is an equal opportunity employer and does not discriminate on the basis of gender marital status pregnancy race color ethnicity national origin age disability religion sexual orientation gender identity or expression veteran status other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities women individuals who are disabled and veterans.

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