Incident Management Analyst-1
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.
TheIncident Analystsupports the rapid response and coordination of critical IT incidents across Element Fleet. This role assists in managing incident communication engaging technical teams and tracking progress to ensure timely restoration of services. The ideal candidate demonstrates strong analytical organizational and communication skills helping minimize business impact and maintain service continuity.
Incident Response
Identify log and classify major IT incidents reported by internal teams or external users.
Notify and engage appropriate technical and vendor resources to facilitate diagnosis and resolution.
Support real-time coordination calls andassistwith documenting actions and updates.
Maintainaccurateandtimelycommunication between technical teams business stakeholders and leadership during incidents.
Track incident timelines and outcomes for performance reporting and trend analysis.
Problem and Root Cause Management
Collaborate with the Problem Management team to gather data for root cause analyses (RCAs).
Monitor and update problem records to ensuretimelyclosure within established SLAs.
Assist in preparing RCA reports and ensure documentation and communication are completed as required.
Support daily review meetings to discuss recent and open P1/P2 incidents and ongoing IT work.
Process Governance and Support
Adhere toestablishedIncident and Change Management policies processes and tools.
Assistwith training and user support to ensure consistentprocessadoption and compliance.
Collaborate with IT and business teams to align with operational best practices.
Continuous Improvement and Reporting
Collect and analyzeincidentand change data toidentifytrends and process improvement opportunities.
Generate reports dashboards and performance metrics for management review.
Helpmaintainclear actionable documentation for procedures and processes.
Contribute to the development of knowledge articles and reference materials for IT staff.
Education and Experience
Bachelors degree in Information Technology Computer Science or a related field.
35 years of experience in IT operations incident management or service management.
Experience with enterprise-level incident response processes preferred.
Fluent in English (verbal and written).
Whats in it for You
At Element we recognize our teams efforts with a competitive compensation package and benefits that go beyond legal requirements:
Competitive base salary
Annual bonus
Savings fund and savings account
Retirement plan with company contribution
Grocery and restaurant vouchers
Support for sports activities
Additionally we offer non-monetary benefits that enhance your quality of life serve the needs of you and your family and foster a culture of wellness: medical and life insurance flexible schedules a hybrid work model and free parking.
We are a culture of innovation empowerment decision-making and accountability.
Candidates must be willing to comply with a pre-employment background check.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call.
Required Experience:
IC
