Student Services Coordinator

Bayswater Education is a vibrant network of global centres dedicated for over 75 years while inspiring people through a life-changing educational and travelling experience. Were passionate about growing communities of global thinkers and explorers at home and abroad whatever their story. Were not just reimagining education; were revolutionizing it. Were on a mission to provide young minds locally and globally with life-changing adventures and a chance to cultivate a social conscience. For every student we teach we will teach another from a disadvantaged background. We provide classes beyond our borders and extend our commitment to education to regions where they are most needed!

The Role

The Student Services Coordinator role is customer facing requiring good communication and inter-personal skills projecting a friendly open and professional manner at all times when representing the college. We expect our Student Services staff to be team players able to flex and cover any area outlined below while developing individual strengths and areas of this particular role we are looking for someone who will focus more on our accommodation provision and student welfare as well as carrying out other day-to-day tasks as part of the team. The ideal candidate will be a caring and outgoing people-person who enjoys being around our wonderful international students.

Key responsibilities:

Administration

• Keep the college databasemaintainedand up to date with correct student details.
• Process bookings to enroll students takepaymentsand send relevant documents to students.
• Follow the operational systems procedures and processes to ensure that all governance compliance and Health & Safety standards aremaintained.

• Escalate any student complaints whereappropriate accordingto the Bayswater guidelines.

SocialProgramme

• Assistin theorganisationof the activityprogrammesfor junior and adult groups that come throughout the year.

• Coordinate our Activity Leaders and theirrotas.
  
  
  

Welfare

• Take responsibility for the welfaresafetyand care of studentsat alltimesextra duty of care isfor students under the age of 18.

• Participate in therotawith the college team to provide emergency telephone support out of office hours (evenings and weekends)
• Act as Deputy Designated Safeguarding Lead.

Accommodation

• Responsible for all accommodation bookings forthe Brightonschool including homestays residenceshostelsand hotels.

• Ensure all accommodation providers meet safeguardingsuitabilityand accrediting body requirements including conducting homestay visitschecksand regular reviews.

• Maintainaccurate up-to-date accommodation recordscontractsandavailabilityinformation.

• Administer host family payments accurately and on time liaising with Finance as required and resolving payment queries promptly.
• Act promptly on accommodation-related issues or complaints balancing student welfare with strong relationship management.

What We Are Looking For

Knowledge qualifications and experience

The following experience and qualifications are desirable but not essential:

Undergraduate degree.

Safeguarding qualification (desirable).

Experience working with groups of international students in an educational setting.

Proven experience in building and managing high-performing teams.

Demonstrable experience of safeguarding children and applying best practice.

Experience working in student services and/or admissions (desirable).

Skills and Attributes

• Outstanding verbal and written communication skills.

• Strong leadership organisational and administrative capabilities.

• Highly collaborative with the ability to work effectively across teams to deliver results.

• Numerate and IT literate with strong competence in Excel and database systems.

• Excellent attention to detail with a methodical and diligent approach to ensuring quality and accuracy.

• Approachablefriendlyand caring with strong problem-solving skills.

• Resilientflexibleand proactive with a positive can-do approach to work.

• A team player who can build rapport and engage confidently with a diverse range of people.

• Strong commitment to equalitydiversityand inclusion.

• Passionate about delivering a truly memorable time of their lives experience for students.

Legal Requirements

- Eligibility to work in the UK

- Enhanced DBS Disclosure

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities. It may be subject to periodic revision to meet business requirements.

Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer Recruitment Policy you will be asked to explain any gaps in your work and education history. You will also be required to undergo a DBS Enhanced Disclosure check and provide the contact details of at least 2 referees who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in the UK must be provided at interview stage.

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Required Experience:

Manager