Owners Owner Experience Assistant OI1

Help us create an unforgettable ownership experience! Were looking for a friendly organised and peoplefocused Owner Experience Assistant to support our holiday homeowners and ensure every interaction feels personal professional and you love helping others enjoy building relationships and take pride in delivering brilliant service this role could be a fantastic an Owner Experience Assistant youll be a key member of the Owner Experience team - supporting the full owner journey from daytoday enquiries to communitybuilding events. Youll ensure owners feel valued listened to and supported helping make their time on park as enjoyable and stressfree as work closely with your manager and the wider team to deliver firstclass service accurate administration and a warm welcoming you will be as the first point of contact for owners across facetoface phone and email all queries efficiently accurately and warm friendly support that helps every owner feel valued and the voice of our owners - gathering feedback spotting themes and helping shape written communications updates and messages to owners when collaboratively with park teams to ensure a smooth joinedup the planning coordination and delivery of owner events such as forums dropins and social create a sense of community and belonging on park ensuring events run smoothly and owners feel in a customer-facing or administrative ability to deliver excellent service - ideally in leisure hospitality or IT skills with confidence using multiple systems at professional communication skills across all organisational skills and strong attention to to work weekends evenings and bank holidays where why Parkdean ResortsWell besides the one-of-a-kind team culture stunning locations across the UK and the chance to work with the UKs largest holiday park organisation we can offer:The chance to develop your skills and boost your career across our 65 parks weve got your back when it comes to training!Youre never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.A team member discount of 30% available on everything from fabulous food to delicious drinks and even our fun leisure awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms weve got deals on lots of brands just for want to be a force for good and caring for our parks people and planet is a natural component of the way we do business. We celebrate our people communities and natural environment enabling us to enhance the amazing memories we create for many years to we the right fit for you At Parkdean Resorts every park is a place to start something great; a place where you can develop your skills take on new challenges and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - its understanding the value of every moment. Because its not just what we do its who we are. Join a team that puts heart into every holiday. Be the Heart of the Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process please contact Roisin at